Customer Service Manager

Lisa Lackey

*** * ********** ****** *********, NC 28203 ************@*****.*** 321-***-****

QUALIFICATIONS SUMMARY

Accomplished, personable and motived Business and Education Professional with 15+ years of teaching and 5 years of retail management experience. Degrees earned include a Master of Education and Bachelor of Science, Education with a minor in Chemistry. Documented success with all aspects of project management, strategic planning and providing an unsurpassed level of customer service. Strengths include training, curriculum design, facilitating collaboration, and utilizing current technology in classroom teaching methodologies. Ability to communicate effectively with individuals throughout all levels of an organization, prioritize and manage several deadlines in fast-paced, demanding environments.

CORE COMPETENCIES

Strategic Planning Training & Development Sales Customer Service Leadership Problem Resolution

Interpersonal Communication Skills Collaboration Analysis & Reporting Program Development Strong IT Skills

MS Office Presentation Skills Business Development Scheduling Sales Growth Organized Detail Oriented

Mentoring Community Involvement Best Practices Innovative Curriculum Technically Savvy

SELECTED ACCOMPLISHMENTS

LEADERSHIP/MANAGEMENT: Ability to interact with individuals across all levels of an organization has led to success in both retail and education settings. Strong business acumen, robust science background and excel in both team and individual working environments;

TECHNOLOGY: Technically savvy, regularly conduct technology based training for colleagues, explaining technical terms to individuals with varied IT skillsets. Adept at learning new technologies quickly and implementing in various settings with training implementing Technology in the Workplace;

SALES/BUSINESS DEVELOPMENT: Ability to align business needs through cross-functional interaction and communication. Enjoying the challenge of securing and maintaining business relationships. Regularly recognized for positive and outgoing personality and strive to provide exceptional levels of customer satisfaction.

TEACHING EXPERIENCE

Elementary Education background includes developing a results driven curriculum and delivering enthusiastic instruction. Successful working with and serving the needs of culturally, racially, and socio-economically diverse children/families. Apply a variety of different curriculum structures to students spanning Title 1 schools to gifted programs.

Motivate students to strive for excellence by providing a supportive and challenging environment and working with each student to help achieve or exceed his individual academic goals. Accolades for positive interaction with students, parents, and colleagues. Reputation among administration and colleagues for being organized, motivated, dedicated, and reliable.

Science/Social Studies Teacher 5th and 6th Grades Rock Hill, SC

Saluda Trail Middle/York County Schools 2013-present

Developed an Entrepreneurship program for students, utilizing community resources for career exploration

Designated as Team Leader

STEM school instruction includes use of IPad and advanced technologies

Math/Science/Social Studies Teacher 5th and 6th Grades Johnson City, TN

Indian Trail Middle/Johnson City Schools 2010-2013

Member of textbook adoption committee

Trained in Learning Focus

Science Teacher Melbourne, FL

Delaura Middle/Brevard County Schools 2003-2005

Member of SAC Committee

Organized the Science Research and Science Fair

Teacher All Subjects Atlanta, GA

Kittredge Magnet School for High Achievers/DeKalb County Schools 2002-2003

Moderated Beta Club, prepared Wax Museum, Library Guild and organized the Invention Convention

Teacher All Subjects Charleston, SC Stono Park Elementary/Charleston County Schools 2000-2002

Developed PACT Notebook to effectively coordinate and analyze state objectives

Math/Science Teacher 7th and 8th Grades Charleston, SC Brentwood Middle/Charleston County Schools

Developed, launched and implemented school-wide science fair

Science/ History Teacher 7th Grade Greeneville, TN Doak Elementary/Greeneville County Schools

Math/Science/ History Teacher 7th and 8th Grades Wartburg, TN Morgan County Schools

PROFESSIONAL BUSINESS EXPERIENCE

Store Manager Prime Time Video Johnson City, TN 1993-1995

Hired, managed, trained and developed a team of 12 employees pertaining to best practices, policies and procedures, product knowledge, customer service and problem resolution training.

Provided an exceptional level of service, proactively resolved customer complaints and regularly assisted customers with new account sign-ups.

Managed daily financial records, maintained accurate inventory, and performed related budgeting and reporting responsibilities.

Store Assistant Manager Belk Johnson City, TN 1990-1993

Department Manager

Customer Service Associate

Managed financial, administrative, employee and customer related tasks.

Served as first-line contact with customers to assist with resolving product or service related issues.

Trained staff regarding store policies and scheduled staff to ensure adequate coverage.

EDUCATION

Master of Education/Gifted Teaching Certificate Converse College 2014

Bachelor of Science, Elementary Education Minor, Chemistry

East Tennessee State University 1995

Coursework Included:

Accounting Inorganic Chemistry Public Speaking & Communication Technology in Workplace

Microsoft Training Quantitative Analysis Embryology Biology I & II Emergent Literacy

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