Project Manager Technical Support

MICHAEL A. BURTON

Home: 863-***-**** Cell: 813-***-****

SUMMARY OF PROFESSIONAL QUALIFICATIONS:

Experienced in Program/Project Management

Experienced in Systems/Database Analysis

Experienced in Network Construction and Administration

Experienced in Hardware/Software Installation & Training

Experienced in Technical Support Operations

Hardware:

Installation, configuration & troubleshooting of PC models including Compaq, Dell, HP, NCR & IBM MC models.

Proficient in the installation and maintenance of HP, OKIDATA, and other standard LASER printers.

Proficient in the configuration of LAN/WAN and AS/400/Mainframe connectivity to include the configurations for TCP/IP.

Experienced in the architecture, design, and installation of both NT and Novell Netware to include Ethernet/token ring construction, cable runs bridges and routers.

Software:

Novell Netware 5.0, DOS 6.22, Server Programs to include Windows NT, Server 2000 thru 2003, LAN Manager and Novell Netware 5.xx. Windows O/S’s through XP, MS Professional Suite/Office 2010, MS Excel, MS PowerPoint, MS Access, MS Professional Version & MS Remote, MS Exchange, Outlook, Lotus Notes 6.5

Experience:

Hardware Support

TEKSystem Tampa, FL 04/ 2012 – 05/2012 * 11/ 2014 * 01/2015 – 04/2015

Provided Team Lead and Technical Support migrating and reinstalling over 500 workstations for Hancock Banks

Provided Project Management and Technical support migrating and reinstalling 76 laptops for Ford Credit

Provided direct support migrating and reinstalling workstations and laptops for Wellcare Inc

Wal-Mart Distribution Center Winter Haven, FL 08/2011

Provided direct support upgrading and migrating PC throughout the distribution center. Installed and migrated 36 PC workstations,

Analyst Level 3/Access Security Administrator

T-Mobile Tampa, FL 05/2008 - 09/2009

Responsible for T-Mobile’s central data security and privacy policies, architecture, and procedures along with administration of forensics investigations, contents filtering and system access while managing, providing support & solutions for incident response and other information security issues and projects.

Worked with constituent groups to create, document, implement, and manage policies, procedures, and standards that ensure the confidentiality, availability, integrity, and privacy of information asset on centrally managed computer systems.

Assisted T-Mobile USA in its compliance with relevant information technology laws and policies.

Create accounts in Active Directory

Provide data audit services on 15 production databases

Providing Project Management services for current Project Manager

Systems Analyst

State of Florida DOT Bartow, FL 06/2007 – 05/2008

Utilize HTTP on the user end, fully understanding of how internet functions to allow user to reach data as needed.

Work with FTP in troubleshooting capacity when users are unable to perform this function.

System Analyst, Second Level HelpDesk and Hardware/Software

Responsible for Second Level HelpDesk Support to include the conversion of all users to Microsoft Outlook 2007 mail from Lotus Notes.

Maintain both desktop and laptop pc units and facilitate any repairs.

Work helpdesk tickets for both local and remote users.

Hardware/Software Trainer/Systems Analyst

Sun Trust Bank Tampa, FL 05/2006 - 10/2006

Utilize HTTP on the user end, fully understanding of how internet functions to allow user to reach data as needed

Work with FTP in troubleshooting capacity when users are unable to perform this function

Responsible for the conversion and upgrading of 299 workstation and Laptop units.

Moved user data and applications from old units to new and ensured SOX compliancy was adhered to while updating and recording transition to new system and procedures.

Trained users on new procedures for requesting system and application changes that have been put in place due to the Sarbanes-Oxley Compliance Act of 2002.

Users both operators and managers were shown procedures to use and then IT personnel were provided with guidelines to follow.

Analyst Level 3/Access Security Administrator

T-Mobile Tampa, FL 02/2006 – 04/2006

Responsible for T-Mobile’s central data security and privacy policies, architecture, and procedures along with administration of forensics investigations, contents filtering and system access while managing, providing support & solutions for incident response and other information security issues and projects.

Worked with constituent groups to create, document, implement, and manage policies, procedures, and standards that ensure the confidentiality, availability, integrity, and privacy of information asset on centrally managed computer systems.

Assisted T-Mobile USA in its compliance with relevant information technology laws and policies.

Education/Background

United States Navy

Military Career

Centered on the areas of combat operations.

Maintained a variety of radar and communications systems associated with Air Control and Navigation.

Senior Naval Instructor providing all phases of training for Air Control and applications in a combat environment.

Developed the training syllabus for Naval combat training for the

Royal Saudi Arabian Naval Forces

NOVELL - 1990

Microsoft NT - August 1997

MCSE – 2000 January 2001

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