Customer Service Sales
Resume:
John Thomas Allen Jr.
Middletown, Connecticut 06457
**********@*********.***
OBJECTIVE:
My goal is to obtain a dynamic, challenging opportunity that contributes to the success of the business via 10+ years of business experience from various global industries.
QUALIFICATIONS SUMMARY:
I posses skills in management, customer service, account management, interpersonal relations, vendor management, HR, operations, I have solid client facing exposure within the areas of: B-to-B, B-to-C, online environments, sales and contract management.
EXPERIENCE:
(Contract) Perfect Fit Placement, Berlin, Connecticut Nov 2014 - May 2015
Recruiter 2362 Berlin Tpke 860-***-****
Talent acquisition, account management, head hunter, talent search - local/national/global search, new business development, and social media review and networking.
Nassau Furniture Company, S Windsor, Connecticut July 2008 - May 2014
Operation/Sales Manager 1315 John Fitch Blvd 860-***-****
Showroom operations and assist with logistics, vendor relations, staff sales and customer service, company trainer, P&L, loss prevention, & talent acquisition as needed. Co managed 24,500sqft showroom and 50,000sqft warehouse. Solid client facing & customer service skills.
Pitney Bowes, Bridgeport Connecticut July 2004 - June 2008
National account sales, 27 Waterview Dr Shelton, CT 800-***-****
MVS Regional Account sales, contract management - FAR/DFAR, manage account base, grow organic sales, provide customer service, assist internal and external customers, cross sell lines, work with factory warehouse to ensure replacement and new parts are available for use. New business development deals include Walter Reed Medical Center $870,000 Yale New Haven Hospital $310,000. I was a multiple sales award winner.
DSL.NET, New Haven, Connecticut- Aug 1999 - July 2004
Customer Service Manager, 545 Long Wharf Dr. New Haven, CT 203-***-****
CRM Manager,
Telephony, Broad band internet sales, manage staff /customer base, expanding and growing new territories monitoring Staff/client calls of internal and external customers
Worked directly with ILEC’s, CLEC’s, & LEC’s & VARs, telephony provisioning, circuit design, IP allocation, recruiting, schedule and coordinate work with multiple vendors. Started in sales and was promoted to CSM. Improved client services, improved retention rates, reduced ring to answer rates, all efforts contributed to improve the bottom line.
SETON IDENTIFICATION PRODUCTS, Branford, CT May 1994 - Aug 1999
Sales Representative, Direct Marketing Sales - New Business Development
20 Thompson Rd. Branford, CT 203-***-****
Consistently exceed customer call quotas, assessed sales goals, took proactive measures to improve performance and exceed quotas, account management, management, multiple quarterly award winner, responsible for product consulting, analyzing prospective account needs, and assuring customer retention, recognized for troubleshooting and problem resolution skills, group leader, monitor call center staff, providing superior customer service, work with manufacturing area to ensure altered/special orders are correct.
U.S. Army Oct 1986 - April 1990
Trainer, Specialist - FT, Irwin CA 92310 -760-***-****
Responsible for training military doctrine, rules of engagement, and map/terrain knowledge, performed office duties including heavy telephone communications,
Provide policing actions during time of need.
COMPUTER SKILLS:
Siebel, TBS, BOB, IRIS, Citrix ACT, Microsoft applications, Lotus, fidelity, Encore, ACE, SalesForce.com, Concur, and SAP programs, Big Biller, Bull Horn.
EDUCATION:
Albertus Magnus College
Master’s Degree in Science Management/Marketing – MSM (2007)
Master’s Degree in Business Administration - MBA - GPA 3.465 (2008)
Class - A - CDL Exp.09/15/2017
John Thomas Allen, Jr.
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