Manager Customer Service, Finance, operations

Heather Dukes

**** *. ***** **. ********, TX ****7 573-***-**** *.*******@*****.***

Finance, Sales & Operations Manager

Growth Planning Performance Management

Results-oriented and operational manager and sales manager who optimizes operations by maximizing resource utilization, boosting performance, and managing employee teams. Quickly builds industry knowledge to cultivate a big-picture focus while developing strategic plans and specialized processes. An effective leader who builds a positive work environment to support employee development and sales growth. Brings a background of progressive experience in customer service management and operational leadership.

AREAS OF STRENGTH AND EXPERTISE

Project Management

Benchmarking

Team Building

Forecasting/Budgeting

Performance Management

Strategic Planning

Growth Strategy

10-key

Inventory Management

Process Improvement

Sales Leadership

GAAP

PROFESSIONAL EXPERIENCE

Cole Haan, Katy, TX 03/2015-Present

Assistant Store Manager/Operations Manager

Direct teams to provide exceptional customer service to new and existing clients. Coordinates staffing and operational scheduling to meet customer needs. Manage profit and loss (P&L) to meet financial goals.

Key Accomplishments:

Optimizing efficiency and quality by implementing process changes.

Coaching employees to meet or exceed established performance goals in all operational areas.

Ensures payroll is managed and within budget.

Consistently meets growth projections through effective leadership

Conduct daily, monthly, quarterly and yearly revenue projections.

Robert Half International-Accountemps Division, Houston, TX 01/14-11/14

Staffing Manager

Aggressively marketed to new and existing clients while consistently recruiting and placing candidates in accounting and finance roles.

Key Accomplishments:

Met and maintained marketing activity goals to generate new business through creative marketing strategies, client business meetings and connecting with clients on a monthly basis.

Met and maintained daily/weekly candidate recruiting goals through resume review for qualified candidate, scheduling and conducting thorough interviews with potential candidates.

Placement of qualified candidates, achieved through marketing and matching candidates to open accounting and finance positions throughout the West Houston area.

PROFESSIONAL EXPERIENCE CONTINUED

Northwestern Mutual Financial Network, Cape Girardeau, MO 08/2011-11/2013

Financial Representative

Began with Northwestern Mutual in 2011 as a college intern. Consistently met and exceeded weekly performance goals. Set records for live sold while attending school full time. Marketed to new and existing clients on a daily basis, conducted meetings and educated clients on financial planning.

Key Accomplishments:

Assisted clients in achieving financial security through risk management and retirement planning.

Achieved power of 10 as an intern before converting to a full time Rep after graduation.

Southeast Missouri State University 01/2007-05/2013

Full time student

Sun Loan Company, Sikeston, MO 08/2004-10/2006

Manager

Quickly promoted from Assistant Manager to Manager after a few months. Directed a team to meet and exceed monthly goals on a regular basis. Responsible for making credit based loan decisions. Creatively marketed to new and existing clients to increase profit margins on a weekly basis.

Key Accomplishments:

Managed monthly P&L through loans made and loans charged off.

Responsible for collecting on accounts and focusing on the charge off accounts.

Monthly Accounts Payable and Accounts Receivable (collecting and billing).

Approved and monitored loans

Daily deposits

EDUCATION

Southeast Missouri State University, Cape Girardeau, MO May 2013

Bachelor of Science Business Administration

Emphasis: Finance

GPA 3.2/4.0

Dean’s List – Spring & Fall 2007, Spring 2008

References upon request

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