Customer Service Representative
Resume:
LaToya LaMar
Alexander, AR 72002
**********@*****.***
SUMMARY OF QUALIFICATIONS
§ Interact effectively with co-workers, customers and management
§ Excellent customer service skills
§ Proven dependability and competence
§ Detail-oriented
§ Multi-task oriented
§ Exceptional communication and interpersonal skills
SKILLS AND ACCOMPLISHMENTS
Legal Assistant Dyke & Winzerling PLC Aug 2006 – Aug 2014
Little Rock, AR
Able to handle high volume, self-starter, able to work independently, high attention to detail, strong time management skills, and other legal tasks, possess good computer skills. Answering phones calls from debtors about the foreclosure sale date and time. Communicating with other people interested in attending the foreclosure sale requesting the bidding instructions and the sale date/time. Draft Affidavit of Mailing, Proof, and Publication, deeds, letters, various foreclosure documents for foreclosure process. Order, review and research title searches to make sure title is clear at the time of sale. Daily duties collecting payments from highest bidder and mail out checks for needed services relating to foreclosures. Also, knowledgeable of legal terminology, general law, legal proceedings and Real Estate law. CMS, PC Law, VendorScape, NewTrak, LPS, Lenstar, Soliders and Sailors, Bankruptcy Pacer, Microsoft Word and Outlook trained.
PDP Specialist (contract)
Arkansas Blue Cross and Blue Shield (PBSI) Sep 2005 – May 2006
Little Rock, AR
Answer incoming calls from Medicare and Medicaid recipients concerning Medicare's Part D prescription drug plans by explaining the benefits of the drug plans, comparing various plans in the caller's area and enrolling into a plan of their choice.
Transportation Assistant Clerk (contract) April 2004 – Dec 2004
General Services Administration, Fleet Management Little Rock, AR
Perform a variety of general office duties including word processing and filing. Answered and directed incoming phone calls. Greeted customer and directed customers to appropriate individuals. Provide administrative support to internal and external customers. Processes bulk mailings and coordinated overnight shipments. Opened and routed mail to appropriate individuals. Also, managed multiple projects in a timely manner and utilized fleet computer system for data entry and retrieval. Resolved customer complaints and answered questions concerning fleet vehicles. Researched data and provided follow-up documentation. Performed file maintenance and processed sensitive items such as credit cards for pickup and/or delivery to various government agencies. Assist management and/or other Fleet personnel on special projects.
Cashier Sept 2001 – Jan 2004
Carpenter Produce Little Rock, AR
Served as cashier, operated a computerized cash register and assisted customers with merchandise locations and selections. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers.
Customer Service Representative May 2001 – July 2001
Cingular Wireless (contract) Little Rock, AR
Answered in-bound calls, handle customer inquiries, and assisted customers with billing payment support. Assisted in collecting past due accounts. Troubleshoot the issue, resolved customer complaints, and handled confrontational situations in a professional manner.
Customer Service Representative Oct 1996 – July 2001
Blockbuster Video Pine Bluff, AR
Processed transactions quickly and without errors while utilizing the computerized point of sale system to complete both credit and cash transactions and maintains member accounts. Ensured store appearance was in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards. All policies were followed as it related to member data, Loss Prevention procedures, and cash handling. Other duties were performed as assigned. Trained new employees as cashier/inventory control and demonstrated thorough knowledge of store system as needed.
EDUCATION
Pine Bluff High School
August 1996 – May 1999
University of Arkansas at Little Rock
September 1999 – May 2000
Southeast Arkansas College
September 2000 – December 2001
Gatlin Education Services
University of Central Arkansas – Division of Outreach and Community Engagement
Completed 150 hours of training
Freight Broker/ Agent, Arkansas, 2015
Contact this candidate