Customer Service Manager
Resume:
Lora DiGiuseppantonio
Bridgewater, NJ 08807
********@*****.***
SUMMARY
Self-motivated professional with extensive experience in staff management and scheduling. Adept at cash management, front-end operations and staff training. Strong inter-personal, communication and customer service skills.
EDUCATION
DeVry University, North Brunswick, NJ 2015
Bachelor of Science in Technical Management
GPA: 3.58
Raritan Valley Community College, Branchburg, NJ 2005
Associate in Applied Science in Computer information Systems
CURRICULUM SUMMARY
Business Systems Analysis: leaned to use data flow charts,while identify and define business problems then to develop a solution
Project Management: gain experience in budget management with techniques such as (PERT), (CPM) by using MS Project
Motivation and Leadership: provides leadership skills and styles with group development that focuses on stress and conflicts in the workplace and how to lead to good decision making.
Data Analysis: analyzing and present data business situations by using excel
SENIOR PROJECT
Sponsor: Alta Pizzeria
As the Web Developer of this five member team, I visited the Team Sponsor to discern their business needs and assess end client usability. It was my goal to develop a website suited for their business - a small family owned restaurant - that would enhance their presence in the market place, and still be within the business owners’ skill level. I utilized WordPress, CSS and HTML to develop the website. I wrote the material, inserted data, inserted pictures, and installed the server. The result was an informative and attractive website geared to the local marketplace, which informed clientele of menu selections, yet still retained the owners sensibility of a warm, family style restaurant filled with local color and tradition.
WEBSITES CREATED
www.altapizzeria.com
www.rosespotatodelectables.com
http://www.floridaescape.com/the-pros-and-cons-of-florida-rentals-and-hotels/
TECHNICAL SKILLS and KNOWLEDGE
SDLC, and other methodologies including Agile
Scope, Data Flow, ERDs, BPMN, UML diagrams
Google Analytics
HTML5 & CSS3
Java Script & JQuery
Word Press & Drupal
PHP & MySQL
Dreamweaver, Notepad++ & Visual Basic
Microsoft Office Suite
PROFESSIONAL HISTORY
Stop & Shop Supermarkets 1990-Present
Bakery Department Manager/Customer Assistant
Schedule staff based upon availability and operating hours; delegate tasks
Train new employees on department operations and protocols
Generate weekly and monthly reports indicating sales, purchasing and inventory
Cash Office Manager
Generated reports detailing daily transactions
Trained staff
Offered customer support
Assisted in analyzing Western Union transactions in compliance with The Patriot Act
Bookkeeper/Customer Service
Assisted cashiers with scheduling and managing front-end operation
Served as a Liaison between frontline staff, customers and upper management
Maintained and balanced daily cash transaction for up to 15 staff, supported a larger team of 30 staff
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