Customer Service High School
Resume:
Shadea Mcclean
Arlington, Texas 76013
************@*****.***
Objective:
I am seeking employment with a company that offers financial growth, stability, and advancement opportunities in a well-balanced environment.
Experience:
Xerox 08/2013 – 08/2015
“Customer service representative”
Assist customer with bank transactions over the phone
Answer incoming calls from customers inquiring about their balance and transactions on their account
Perform transfers, send copies and edit customer bank profiles
Ensure my knowledge of federal rules and regulation is up to date
Provide each customer with relevant and accurate information
Address customer’s questions and concerns
Answer each call and assist each customer in a timely manner
Activate, deactivate, and reactivate customer debit card when requested
Assist customer with enrolling into online bank, troubleshoot,unlock/lock user id’s
Took escalation calls
Floor support
Medical Center of Arlington 12/2012- 08/2013
“Dietary Aide”
Customer Service
Stock merchandise
Cleaning
Delivery
Dfw Airport--09/2008-12/2012
“Information Center// Starbucks”
Sales Associates
Inventory
Cashier
Stocking
Customer Service
Burlington Coat Factory--10/2007-04//2008
Picking/Packing
Stocking
Inventory
Cashier
Skills:
Customer Service
Typing 34 wpm
Microsoft Excel
Microsoft word
Microsoft PowerPoint
Microsoft Outlook
10-key by touch
Stocking
Inventory
Money handling
Education:
James Bowie high school
Certificate of completion
Jefferson high school online
High school diploma
Tarrant County College –current
*References available upon request.*
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