Engineer Pvt Ltd

Sethu Prakash . R

Phone (M): +91-720*******, 902-***-****

Email: ***********@*****.***

Objective: Seeking a challenging position and strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my logical and reasoning abilities in the best possible way for the fulfilment of organizational goals.

Product Support Specialist – ADP Solutions Pvt Ltd Sep 2014- Till date

Key Responsibilities:

Designed and implemented basic SQL queries for testing and report/data validation.

Prepare the data load into SQL as per the client's requirement.

Created the process flow diagrams and helped the business users in understanding how the data flows between the systems.

Deploy the software on various Operating Systems - configuring SQL and IIS, setting up mailing services.

Maintained 9 Live servers which has around 70 active clients database and 4 Test servers

Performed daily maintenance tasks on the servers to ensure the flow of data in control.

Archiving the databases and sent it across to the client through ad hoc file transfer

Familiarize R&D teams with client business requirements by liaising with the implementation teams.

Responsible for providing invoices and generating licenses to the clients.

Developed efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.

Render hands-on supervision and mentorship to the teams and customers when new enhancements are introduced to the products.

Liaise between clients, end-users, and product development team to recommend product enhancements.

Established patterns to reoccurring issues and provides input to development teams.

Set up the business logics into the existing system as per the business requirement.

Improve the user interface based on user feedback and usability testing

Project Managed:

ADP HR.net, HR.net Enterprise, Small Medium Enterprise & Personal Manager - ADP HR.net is an online Human Resource Management system that drives efficiency through the automation of HR processes, allowing for a streamlined and more accurate facilitation of employee life cycle events, such as recruitment, promotion, parental leave and resignation.

Clients Served:

CBRE,Hilton Hotels, Fox International, Bank of Montreal, Lloyds, Donnelly, NCT, Informa, JMJ, Framestore, Nexus Fostering, International Tennis Federation, Crisis Group, Swatch, The Aziz Corporation,Handover HR, AIMIA, NCT,AHS .

Support Engineer – CSS Corp Pvt Ltd Nov 2013 – Sep 2014

Key Responsibilities:

Troubleshoot and resolve customer complaints/queries in accordance with the Standard Operating Procedure. (Phone, Email and In-Person Support.

Analyse, track, report, co-ordinate & fix bugs if any, and perform quality checks. Resolve frequently occurring issues on priority.

Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

Identify the gaps within the team and arrange the necessary knowledge transfer sessions to upgrade the skillset periodically

Project Managed:

ROKU – The Roku Streaming Player (or simply Roku) is a series of digital media player set top boxes manufactured by Roku, Inc. A Roku streaming device gets data (the video stream) via a wired or Wi-Fi connection to an Internet router. The data is output via an audio cable, video cable or both signals over an HDMI cable. The device can be connected to any television set (or other device) with appropriate input connections.

IT Skills:

Database : SQL, Veritas Netbackup & Lite Speed

Mark Up language : ASP.NET & VB

Platform : MS Windows

Productivity Suite : MS Office & Open Office

Academic Profile:

B.E (Electronic & Instrumentation) - 75.04%

Arunai Engineering College, Thiruvanamalai, May 2013

Diploma (Electrical and Electronics Engineering) - 91.04%

Rajagopal Polytechnic College, Vellore, April 2010

SSLC - 85.04%

Seventh day Adventist Matriculation School, Gudiyattam, April 2007

Personal Profile

Date of Birth : 9Th October 1992.

Languages Known : English, Tamil & Telugu.

Address : No 18, MIG Lane, TNHB Colony, Velachery, Chennai.

Place: Chennai

Date : (SETHU PRAKASH)

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