Customer Service Representative / Area Supervisor
Resume:
CURRICULUM VITAE
Personal Information:
Name : Jennie Mae R. Acosta
Address : Zone 2, Centro, Baggao, Cagayan
Age : 25 y/o
Date of Birth : January 21, 1990
Place of Birth : Masical, Baggao, Cagayan
Gender : Female
Civil Status : Single
Religion : Roman Catholic
Citizenship : Filipino
Languages Spoken : English, Filipino
Contact Number : 091********
Email Address : ***************@*****.***
Employment Objective:
To seek a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the benefits of job satisfaction and convenient professional growth.
Key Skills:
Good written and oral communication skills.
Has keen interest in people, facts and events.
Knowledgeable of basic operating systems like Microsoft Word, Excel & PowerPoint.
Maintains effective performance under pressure.
Adapt successfully to changing situations & environments.
Educational Background:
2006 – 2010 : Cagayan State University
Carig Campus, Tuguegarao City
Bachelor of Arts in Mass Communication
2002 – 2006 : Baggao National High School
Centro, Baggao, Cagayan
Secondary Education
1998 – 2002 : Baggao Central Elementary School
Centro, Baggao, Cagayan
Elementary Education (3rd Grade – 6th Grade)
1996 – 1998 : Tuguegarao North Central School
Caritan Centro, Tuguegarao City
Elementary Education (1st Grade – 2nd Grade)
1995 – 1996 : Our Lady of Fatima School Montessori
Bagumbayan, Tuguegarao City
Kindergarten
On-the-Job Tranings:
1.RBC Cable Master System
Ugac Highway, Tuguegarao City
2.89.3 Campus Radio FM
Pattaui St., Ugac Sur, Tuguegarao City
3.Bombo Radyo
Bagumbayan, Tuguegarao City
4.dwPE Radyo ng Bayan
Caritan Highway,Tuguegarao City
5.dzYT Sonshine Radio
Tuguegarao City
6.Philippine Information Agency
San Gabriel, Tuguegarao City
Employment History:
June 1, 2015 – August 31, 2015 : Area Supervisor, NHTU Listahanan
Department of Social Welfare and Development
Legarda, Manila, National Capital Region
Supervises the enumerators while conducting household interview; handles questions and inquiries from the enumerators; makes sure that the enumerators input the accurate information through spot check and browsing through the tablet used in data gathering, after the interview. Area Supervisors also coordinate with the barangay officials to secure the safety of the interviewer.
April 23, 2012 – May 2, 2014 : Customer Service Representative – Email
Philippine Airlines
SPi CRM Inc., Quezon City
Responsible for assisting passengers on flight cancellations and ticket refunds communicated via email. Answers general questions and handles complaints of customers before, during and after flight travel.
January 19, 2011 – April 20, 2012 : Customer Service Representative - Voice
Philippine Airlines
SPi CRM Inc.
Responsible for answering calls from passengers establishing itineraries and rebooking of flights. Assist customers on general questions, special requests and complaints in regards to travel by looking information up on the computer system and generally documents the calls.
Character References:
Hermie Gianan
Team Leader
SPi CRM
Luis Jamili
Team Leader
DSWD – Listahanan
Hanna Mae Tumlos
Area Coordinator
DSWD – Listahanan
I hereby testify that all information/ facts above are true and correct.
JENNIE MAE R. ACOSTA
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