Customer Service Sales

Belaynesh Frehn

***** **** **** ******

Leesburg VA 20176

********@*****.***

703-***-**** (c)

WORK EXPERIENCE

Williams-Sonoma Inc. Oct, 2014 - Sep. 2015

Responsible for teaching culinary classes and assisting in customer service and sales. Ritz Carlton Tyson’s Corner May 2014 - July 2014

America Eats Tavern

Worked in the Garde Manger department as a professional Chef. Lansdowne Resort March 2012 - Feb. 2014

Leesburg, Virginia

Worked as a Garde Manger/Chef in the Resortʼs fine dining restaurant. Williams-Sonoma Inc. Oct 2004 - Feb 2013

Leesburg, Virginia

• Responsible for handling cashier and cashier training duties.

• Promoted merchandise sales by providing customer support on sales floor.

• Worked as an assistant designer assisting in merchandise display.

• Received consistently high marks from management for customer service skills. Nyala Hotel - Located in Asmara, Eritrea 1984 - 1986 After graduating from The Catering and Tourism Institute in Addis Ababa, I was transferred to Asmara, Etritrea where I worked for two years. While in Asmara I learned the Tigrigna language, which is similar to my first language Amharic. Ethiopian Electric and Power Corporation 1986 - 1988

• Worked part time for two years as a proof reader, Interpreter, and Translator. Proof reading reports translated from Italian to English, and translating reports from English to Amharic.

Ghion Hotel 1986 -1989

Addis Ababa, Ethiopia

• Responsible for VIP guest accommodations, including for visiting heads of state.

• Prepared and balanced resident summary reports for hotel accounting records.

• Handled front desk cashier and customer service duties including reservations. EDUCATION

Northern Virginia Community Health Education Center May 2015 Certified Amharic Interpreter in Medical and Community settings. L’Academie de Cuisine 2012 - 2013

Gaithersburg, Maryland

Culinary Arts Program

Completed: Diploma in Culinary Arts.

Northern Virginia Community College 2000 - 2003

Loudoun Campus, Sterling, Virginia

Courses completed include: Principles of Accounting I, Introduction to Micro Software, Introduction to information Systems, Introduction to Telecommunications. Catering and Tourism Institute 1983 - 1984

Addis Ababa, Ethiopia

Completed: Diploma in Front Office and Hotel Management. FOREIGN LANGUAGE EXPERIENCE

Addis Ababa University and Alliance Francaise

• Completed two years in Biology major, and intermediate Italian.

• Studied intermediate French at Alliance Francaise.

• Fluent in Amharic language. Write and read Amharic literature very well.

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