Customer Service Operator

SYLVIA A. SUTTON

*** ******** **** ****

CHARLOTTE, NORTH CAROLINA 28215-1547

Phone: 980-***-****

Cell: 704-***-****

******.*.******@*****.***

OBJECTIVE: To obtain a part time position and utilize my skills to become an important part of the company.

EDUCATION: Winston-Salem State University, Winston-Salem, NC. Bachelor of Science Degree in Office Administration, 1973-1977.

SKILLS: Typing - 60 wpm

Data Entry - 10,000 kpm

EXPERIENCE:

8/2009 – 6/2015: Executive Office for Immigration Review/Charlotte Immigration Court

Legal Assistant. Assisted three (3) Judges at the Court. Created, processed, and maintained file folders of individuals being deported; receptionist, handled correspondence, processed mail, scheduled Interpreters, data entry, photocopied documents, labeled and scanned file folders.

2/1999 – 3/2009: Cadwalader, Wickersham & Taft, LLP, Charlotte, NC

Legal Secretary. Global Finance Dept./Real Estate Group. Utilize Windows XP, FileSite; responsible for answering calls; type and proofread documents; enter and release time entries via DTE; run blacklines via DeltaView; receive and send e-mails via Outlook; run proformas via Elite Enterprise; create new matter memos; research files/folders in LegalKey; enter and retrieve client information via Interaction; format documents utilizing DocXtools; prepare and submit Request for Payments and Travel and Entertainment expenses to Accounting Dept.

121987 to 2/1999: Charlotte-Mecklenburg Police Department, Charlotte, NC

Investigative Technician. Assigned to NEPS Unit/Customer Service. Duties include taking reports over the phone; interview individuals and provide written reports; data entry; answer questions regarding civil/criminal law; research and provide information to the public and other agencies.

Charlotte-Mecklenburg Police Department, Charlotte, NC

Investigative Technician. Assigned to the Special Information Section and Violent Crimes Task Force in the Investigative Division. Duties include operator of WP 6.1 and Word 6.0; create, edit and distribute the Intelligence Brief to agencies and individuals on a monthly basis; maintain the mugshot profile system for bureau; attend meetings; type letters and memos; receptionist; file; maintain time cards and daily duty sheet; distribute mail.

3/1986 to 12/1987: NCNB, Charlotte, NC

DP Operator I. Operator of IBM 308 1-3090; IBM 38; NCR 8550; Digital PDP's 11/70 & 11/34; Tandem mini-computers; KODAK microfiche units; entered commands to bring jobs to successful completion; solved problems that may arise concerning completion of jobs; print and deliver reports.

8/1980 to 12/1985: Department of Defense, Washington, DC.

Computer Operator. Operator of IBM 4341 and TV-Phase mainframes; monitored jobs and took necessary action in correcting problems; processed schedules for payroll; printed checks; executed test schedules for programmers.

Secretary (Steno). Typed correspondence and reports; operator of Lexitron word processor; transcribed shorthand and machine dictation; maintained supervisor's calendar; scheduled appointments, coordinated travel arrangements.

10/1977 to 7/1980: Division of Vocational Rehabilitation Services, Wilmington, NC

Secretary III. Typed correspondence and reports; transcribed shorthand and machine dictation; interviewed individuals for eligibility into program; scheduled appointments for counselors; assisted clients with scheduling medical appointments; monitored office purchase orders.

REFERENCES: Will be furnished upon request.

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