Customer Service Representative

NAS R I N SADEGHAGHDAM

* * * * **** ER AVENUE, POR T COQU I T LAM, BC V3 B 1 N 7

P H O N E : 778- 926- 3 9 4 2 N A S R I N . S A D E G H A G H D A M @ G M A I L . C O M Summary of Skills and Qualifications

Excellent public speaking and public relations skills.

Outstanding organizational, interpersonal and problem solving skills.

Excellent communication and office management skills.

Knowledgeable to organize and complete tasks in a timely manner.

Detail-oriented, flexible and punctual.

Fluent in English, Farsi, Azari and Turkish.

Able enough to coordinate appointments to show home

Arrange meeting between buyer and seller

Interview and evaluate clients to determine what kind of property they are looking for. Contacting property owners and appraisers.

Education

Real Estate course

University Of British Columbia Current

English for Workplace -EFW

Burnaby English Language College 2013

B.A. English Literature – 3 years

Bahai Institute for Higher Education –Tehran, Iran 2010 High School Diploma

Sedighe Kobra - Tabriz, Iran 2006

Graduated and received high school diploma

Volunteer Experience

Unwapped Christmas Gift Shopping Participant 2013

Selling tickets for a charitable event at Coquitlam Centre Mall International IT Exhibition 2008

Promoting Hardware products to customers at the exhibition in Iran Work Experience

Customer Service Representative

Persia Foods Market – Burnaby 2014-2015

Retains number one standing in Canada for fastest transaction time with quality service

Train new and existing staff on company policies and procedures

Provide client care and respond to customer inquiries.

Process cash/till reconciliation

Administrator/Customer Service Representative

Dış çelik kapı Company - Turkey 2012- 2013

Collect mails and respond

Place orders for office supplies and other utility items, and ensure they get delivered to the office on time

Export industrial goods

Organize and store paperwork, documents and computer-based information.

Receive telephone calls. Schedule appointments and meetings. Marketing Administration and Customer Service Representative Zeren Emlak (Real Estate Agency)- Turkey 2010-2013

Answering the telephone calls

Organize and prepare and store paperwork, documents and contracts

Interviewing clients in order to determine what are they looking for

Arrange meetings between buyers and sellers when details of transactions need to be negotiated

Updating Zeren Emlak's real estate site daily

Taking pictures from properties and editing them to use on site

Giving information and consultation to clients

Dental Assistant

Dr. Aref Aziz’s Office – Iran 2010

Receive and prepare patients for treatment

Sterilize, prepare and set out dental instruments and materials

Process x-rays and assist the dentist during dental procedures

Customer Service and Marketing Administration

Hemmati Real State Agency – Iran 2009-2010

Answer the telephone

Arrange meetings between buyers and sellers when details of transactions need to be negotiated Marketing Assistant

Shirin Asal - Iran 2006 – 2009

Visit customers and external agencies in order to promote products

Advertise the company with customers and agencies

Keep track of customers’ needs

Doing some paper work related to the orders

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