Sales Customer Service

Reliable and Responsible for the development of the existing and new clients by maintaining an excellent business relationship to achieve the objectives for the growth on both the ends.

HIGHLIGHTS AND QUALIFICATIONS

Highly organized, quick learner, accurate and detail oriented, demonstrating responsibility and accountability.

Ability to set priorities and have strong organizational skills.

Strong critical thinking and problem solving skills.

Ability to effectively prioritize and execute tasks.

Work well independently as well as collaboratively within a team environment.

Good knowledge into Microsoft office suite.

Always open to help and learn new skills.

KEY ACCOMPLISHMENTS

PHILIPS Ambassador by acquiring LED passport from PHILIPS lighting university.

Increased new business by 30% within 1999 and gained up to 90% until 2007.

Developed 2 new buyers and increased profits by 12% of the company’s turnover.

Always met and exceeded the Sales target.

PROFESSIONAL WORK EXPERIENCE

Sales Coordinator Mar 2014 till date

Smart Energy Solutions, LED lighting (Part time)

Interacting with the clients to understand their requirements and future lighting needs.

Entertaining new inquires and suggesting the turnkey solutions from their current non LED lights/fixture into LED lights/fixtures.

Meeting new clients on their business sites and promoting the LED products for their

energy saving plans.

Monitoring aspects of project execution to ensure completion of the assignment in timely fashion.

Entering data into inventory system and monitoring update of stock and pricing.

Ensuring the Buyer and Seller agreement terms and conditions are adhered.

CAO Analyst - Inventory Management 2013-2015

No Frills – Loblaws Group of Companies. Toronto, Ontario.

Receiving invoices into Elvis Inventory System.

Generating and performing regular cycle count to ensure shrinkage reduction.

Preparing labels and investigating on items found excess or short during the physical cycle counting due to mishandled and/or short shipped from warehouse/supplier.

Using the CAO (computerized assisted ordering) system, allocating and de-allocating of merchandise by monitoring its supply and demand.

Managing and maintaining the shelve stocks using RFID to improve commercially attractive shelves.

Responsible for removing obsolete and/or near to expiry date products for disposal or price mark-downs to lower inventory costs and higher margins.

Making price adjustments to support the sales by monitoring the demand and movement of merchandise in the store.

Sales Representative 2012 - 2013

WDNA – FIDO (Exclusive Dealer) Toronto, Ontario.

Provide support to customers during their purchases on the best mobile and internet plans on promotion.

Recruit potential customers to subscribe to Fido and assist with the registration process.

Professionally handle customer inquiries and complaints in person and over the phone.

Scan and email documents related to customers account activation and any other sales and services related matter.

Manage petty cash including online transactions and operate cash register.

Handling all company transactions on the RQ4 software system.

Sales and Marketing Executive 1998 - 2011

Leo Tower Trading L.L.C. Dubai. U.A.E.

Negotiated and confirmed orders worth over US $ 2 million annually.

Acted as a liaison between buyers and supplier; developed and maintained a strong clientele.

Regular follow ups with vendors on all levels starting from Proto samples, Pre-production, Production and Shipment samples.

Assured buyer’s satisfaction by ensuring the quality parameters are met as per International Standards, to pass the SGS, MTL, CTL and Cotecna certifications.

Determined the method of shipment that would suit both the shipper and the buyer.

Prepared, reviewed and verified the shipping documents, as per letter of credit/agreed payment terms to avoid any discrepancies.

Recommended development strategies for business growth and profitability.

ACADEMIC AND PROFESSIONAL DEVELOPMENT

LED passport Apr. 2015

Philips Lighting University

Certified in Production and Inventory Management Mar. 2013

Seneca College of Arts and Technology - Markham, Ontario.

Customer Service Advantage Jan. 2012

Commissionaires - Vancouver, British Columbia.

Contact this candidate