Customer Service Sales

Shae Johnson

*** * ****** ****** Richardson, TX *5080* 972-***-**** ******.*******@*****.***

PROFESSIONAL EXPERIENCE

Wells Fargo Mortgage Bank, Dallas TX 2012-current

Lead Teller/service manager

Responsible for overseeing and supervising two part-time tellers

Opening and closing the bank and drive-thru operations

Daily operations of assisting customers with daily bank transactions, such as depositing, and cash withdrawals

Responsible for daily maintenance and balancing of bank safe

Conduct customer surveys as well as sell and introduce banking products to prospective banking clients

*Accomplishments: Received sales bonus quarter award for 6 quarters, promoted to Lead Teller within 8 months.

Sephora USA, Dallas, TX 2011-2012

Customer Service Consultant

Responsible for assisting customers with their cosmetic needs

Conduct make-overs and find products for customers to help improve their appearance

Responsible for customer service issues and questions, making sales and closing sales

Dillard’s Department Store- Mesquite, TX 2010-2011

Cosmetic Manager for Fashion Fair Cosmetics

Responsible for doing makeovers for customers

Responsible for selling cosmetic lines and assisting customers with cosmetic sales

K&G Clothing – Dallas, TX 2009- 2010

Retail Customer Service Associate

Assisting customers with clothing items for sale

Ringing customers up for sales, and closing sales

Rodeo Ford- Dallas, TX - 2007- 2009

Business Development Center- Customer Service Sales Professional

Review marketing list and call customers for new/used car business, took credit application

Set appointments for new customers interested in buying a car

Conducted new/used car sales over the phone and internet

Time Warner Cable- Dallas, TX -2004- 2006

Customer Service Professional/Billing Supervisor

Posted daily payments and credit to general ledger using Excel

Performed daily collection calls on delinquent commercial accounts

Updated and reviewed aced account balances

Filed updates and maintained tax and address records

Posted and processed account payments and prepared bank documents

Accepted and credit cash and check payments

EDUCATION

Richland College, Dallas, TX - May 2001

COMPUTER SKILLS: Proficient in MS Word, MS Excel, Microsoft Work

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