Customer Service Manager
Resume:
JUDY ANN SANTOS
***B Pepper Lane, San Clemente, CA 92672
acr1h5@r.postjobfree.com 702-***-****
OBJECTIVE
A meticulous, focused and hardworking individual who is able to assist in the evaluation, design and execution of research projects. Interest in the professional development in the field of biomedical research. Seeking a suitable position in a growing company by contributing my knowledge, skills, and abilities to the success of the organization.
EDUCATION
Bachelor of Science Degree; Major in Biology with emphasis in Physiology and Molecular Cell Biology
California State University, Long Beach, Long Beach, California May 2014 GPA: 3.5
Associate of Science Degree in Biological Sciences
Consumes River College, Sacramento, California May 2012 GPA: 3.1
PROFESSIONAL EXPERIENCE
Shift Manager–Jamba Juice, Huntington Beach, CA (July 2014 - March 2015)
Oversaw team members in delivering customer service excellence
Educated and engaged new trainees as well as customers on Jamba’s products and services
Communicated clearly and accurately to team members to ensure effective shift operations
Performed interviews and trained new team members on Jamba procedures
Volunteer Lab Assistant –Dr. Judy Brusslan’s Lab, Long Beach, CA (June 2013 - November 2013)
Collected and analyzed DNA and RNA samples of Arabidopsis thaliana via DNA/cDNA amplification and gel electrophoresis.
Ensured that all necessary materials were organized and ready for lab testing
ER Volunteer –Veteran’s Affairs Hospital, Long Beach, CA (July 2012-September 2012)
Assisted nurses with patient care and took vitals to ensure patient comfort and well being
Preformed EKG’s for assigned physicians, organized blood samples, and sanitized and supplied bedrooms.
Office Assistant – EPA-Division of Pest Regulation, Sacramento, CA (December 2011 - July 2012)
Updated and maintained data entry of government files using MS Access application.
Assisted in various department projects and workshops for CA pest regulations.
Organized and systemize important documents, reports, and correspondence.
Sales Intern –Island Telecommunication and Engineering, Saipan, MP (June 2009 - July 2010)
Assisted business managers in organizing client files and renewing landline and cellphone contracts
Created purchase orders for office supplies, as well as maintaining a file system to organize purchase receipts.
Increasing customer assistance by 15% in daily activities by efficiently managing cliental flow and call inquiries.
Supported business managers in attaining $1 million quota of sales in FY 2010.
Relevant Skills
Knowledgeable of basic laboratory practices (pipetting, distillation, mixing reagents, etc.)
Trained in lab safety, handling compressed gas, and autoclave
Processing and analyzing sequences via NCBI, EBI, Galaxy and other bioinformatics tools, such as MUSCLE, T-Coffee, ExPasy
Conversant in plant specimen care, basic DNA/RNA extraction protocols, primer design, PCR, and gel electrophoresis
Adept in taking patients’ EKG’s and vitals and show great bedside manner
Knowledgeable in analyzing protein 3D structures via protein viewers (Jmol)
Proficient in the use of MS applications, such as Word, PowerPoint, Access, Publisher, and Outlook.
Able to work independently and cooperate punctually and professionally with coworkers on projects and task
References
April Firestone
General Manager
Jamba Juice
Dr. Deborah Fraser
Professor
California State University, Long Beach
acr1h5@r.postjobfree.com
Dr. Judy Brusslan
Professor
California State University, Long Beach
acr1h5@r.postjobfree.com
Dr. Lisa Klig
Professor
California State University, Long Beach
acr1h5@r.postjobfree.com
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