Sales Customer Service

Bill Christen

**** ***** ****** * **** Beach, CA 90807

562-***-**** h t **********@***.***

t Senior Sales Solutions Leader t Excellent Relationship Builder t

t Superior Customer Satisfaction t Proven Results in Sales & Sales Management t

Profile

An award winning, results-focused senior sales leader with proven and measurable over-achievement results. As a top sales performer, carried success into a top sales leader role. Proactive and results-driven executive providing more than 18 years of proven success across corporate business development, marketing strategies, sales planning, contract negotiations and sales operations. Known for creating and implementing high-performance sales strategy, training programs, and sales management techniques. Known for improving profitability, gross margin and customer satisfaction. Offer pragmatic approach to uncover unique values, simplify selling, and shorten sales cycles. Dynamic senior outside sales manager with distinguished career directing top-level solution-sales-oriented teams. Skilled in sales forecasting, and account management, budgeting, operations and sales management. “Can-do” attitude; driven by challenge and delivering commitment to excellence to achieve success.

Areas of Expertise

Team Leadership/Motivation

Territory Management

Strategic Planning

Sales Forecasting

Report Generation

Market / Competitive Analysis

Market Penetration

Recruiting & Staffing Initiatives

Organizational Development

Solutions Sales Training

Account Relationship Management

Negotiation Skills

Project Management

Contract Negotiations

CRM Systems Deployment

Staff Management

Training / Development

B2B Services

Customer Service

Client Retention

Core Values and Trust

Professional Experience

Mood Media

1995 – Aug 2015

REGIONAL SALES MANAGER, LOS ANGELES, CALIFORNIA (2004 TO PRESENT)

t Sell of variety of collaborative applications and integrated solutions to new and existing SMB clients across a variety of industries to create and improve their customer experience.

Focusing on In-store and mobile Marketing

t Managed Sales and Client Retention team in California; 30% of companies revenue

t Team included staff of 4 Market Managers, 21 sales executives, 5 client relations’ representatives, 3 administrative assistants, and 2 Design Engineers

t Responsible for both selling new business as well as retaining “clients for life”

t Hired, trained, and managed all new team members.

Selected achievements:

Consistently top producing region in the company with over 130+% to goal every year

5-time Presidents club winner in management

Responsible for 3 different Account Executives who won Top AE of the Year Award

Trained and mentored the 2009, 2011, 2012 rookie of the year

MAJOR ACCOUNT EXECUTIVE, LOS ANGELES, CALIFORNIA (1999 TO 2004)

Selected achievements:

Maintained existing major account base while targeted new businesses from sizes 50+.

Develop large and high profile accounts

- Wells Fargo, Sketchers, Bank of America, American Golf, City National Bank, Yogurtland, 99 Cent Only, Bright Now! Dental, One West Bank, McDonalds, El Pollo Loco...

#1 Account Executive in the country 2004 out 267 nationwide sales executives

3-time Presidents Club winner

ACCOUNT EXECUTIVE, LOS ANGELES, CALIFORNIA (12/1995 TO 9/1999)

Selected achievements:

Responsible for developing new business throughout Los Angeles County.

Designed large, high-end sound systems to restaurants, hotels, and businesses.

Generated new business and new client relationships by cold calling, networking, referrals

Sold many different core product lines.

Sales goals/quotas include: recurring monthly sales, equipment sales, and labor sales.

Conducted large sales presentations to client audiences up to two hundred in size.

2-time Presidents Club winner

CHEMREX

1993 to 1995

REGIONAL SALES MANAGER, LOS ANGELES, CALIFORNIA

Selected achievements:

t Maintained various product lines for numerous national home improvement centers.

t Maintained existing customer base while developing new business.

t Managed relationships with outside manufacture representatives

t Conducted product knowledge classes to store personnel, manufacture reps, and customers.

t Increased sales territory by 28% the first year.

t Designed and implemented innovative product displays used on a national scale.

Ryan Miller and Associates

1990 to 1993

PLACEMENT AGENT, LOS ANGELES, CALIFORNIA

Selected achievements:

t Recruitment mid and Executive level in the financial industry

t Maintained existing customer base while developing new business.

t Managed relationships with existing clientele

t Team represented 22% increase form previous year

Solar-Tronics

1989 to 1990

SALES REPRESENTATIVE, CHATSWORTH, CALIFORNIA

Selected achievements:

t Represented solar systems for residential and commercial properties

t Responsibilities included setting appointments, warehouse help, installation, sales

Education

Bachelor of Arts Communications, California State University, Northridge

Other Credentials

Professional Development Coursework: Sandler Training, Spin Selling, Complex Sale

Technical Skills: MS Office (Word, Excel, PowerPoint, Outlook), SalesForce, DSI, Oracle CRM

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