Loan Servicing Specialist

RAYNE STEINBORN

*** ******* ***** **** ******, CA 93065 ***************@*****.*** 805-***-****

OBJECTIVE

Looking for a position as a Loan Servicing Specialist where my professional experience in the mortgage industry will contribute towards the growth of your organization.

SUMMARY

Six years Loan Servicing experience; review and process borrower requests. Understanding of simple and compound interest calculations, with previous commercial loan mortgage payment and collection experience. Experienced spreadsheet and word processing skills. Strong problem solving, research and analytical skills. Self-starter requiring minimal supervision, plus the ability to adapt easily to a changing environment.

EXPERIENCE

LOAN SERVICING SPECIALIST 04/2015 - 09/2015

Adecco staffing/ Genesis Capital Funding Woodland Hills, CA Responsible for variety of Loan Servicing duties; boarded commercial loans into the third party servicer’s portal. Confirming that requests for automatic payments were completed before first payment was due, protecting the borrower from any late fees with the third party servicer. Processed borrower requests for monthly loan payments, construction draws, interest reserve accounts, and payoff demands approving accurate figures from third party servicer. Analyzed adjustable rate mortgages for payment adjustments and interest rate changes. Established positive relationships with borrowers ensure an excellent loan experience. Audited loans on a monthly basis for maturity dates and/or late payments, contacting the borrower if needed before loan could become delinquent.

MORTGAGE SERVICING SPECIALIST II 02/2014 – 01/2015

Bank of America Corporation Simi Valley, CA

Responsible researching, tracking and resolving escalated customer second level complaint calls that are in various stages of the foreclosure and/or bankruptcy process, and were acknowledged within 24 business hours of receipt. Customers were kept informed of the status of there every 5 business day until resolution was made. Met production standards to ensure site capacity levels were achieved in order to meet production requirements and customer SLA guidelines. Knowledge of Home Retention, Short Sale, Deed in Lieu and Eviction handling. Customer Relationship Managers liaison for foreclosure and bankruptcy inquiries. Requested escalated foreclosure sale hold/postponements as needed to minimize risk/loss to the bank and investors. Elevated quality results and achieved approximately 92% efficiency, 100% call resolution and a notable increase in “First Time Right” resolution, within the 20-day service-level agreement (SLA) completion time. Ability to improve customer experience and reduce customer complaint volume. Closed complaint files at an average rate of 26% above the team annual average for Q1 & Q2. Successfully cultivated strong relationships with supervisors, create open lines of communication lines of business.

FORECLOSURE SPECIALIST 07/2013 – 02/2014

Bank of America Corporation Westlake Village, CA

Maintained an inventory of foreclosed FHA properties through the eviction process, while ensuring HUD guidelines were met, thereby avoiding curtailments and loss of claimable fees/payments to the bank. Adhering to deadlines, department’s policy and procedures, and regulatory requirements while implementing the highest quality standards, 100% accuracy. Managed a portfolio of sensitive loans that required an increased level of expertise due to the complexity (analytical, technical, and business knowledge components). Eviction status completed 22 loans in Q1 and Q2, which was 4% above the team average. Monitored tenant-occupied properties assuring that only bona fide tenants occupied the properties, by providing all required documents and rent payment, and adherence to 90-day PTFA guidelines. Ensured quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients with Service Members Civil Relief Act (SCRA). Interacted with Eviction Attorneys, via Lender Process Systems (LPS) and ISeries/AS400 to administer eviction cases.

FORECLOSURE SPECIALIST 07/2012 – 07/2013

Bank of America Corporation Westlake Village, CA

Managed VA foreclosure claims accounts, statements, and payments. Analyzed processed claims accounts to check for discrepancies and prompt resolution thereof. Investigated delays in payment and accounting errors. Acted as mentor to lower level team members and would assist with their development. Provided support for exam management activities and any other initiatives as needed. Responsible to provide subject-matter expertise input and skill-level training to new employees when necessary while implementing changes in procedures, ensuring that regulatory policies were followed. Identified and recommended improvements with the day-to-day processes through the appropriate channel.

AUDIT SUPPORT ANALYST 11/2010 – 04/2012

Select Staffing/Bank of America Corporation Westlake Village, CA Entered data to Mortgage Insurance Claims at high speed and verifying accuracy of completed forms. Keyed in claims data with varying levels difficulty and verified alphanumeric information. Input data in batches as assigned, adhering to specified record formats. Compiled, analyzed, and interpreted data for sound decision making. Carried out administrative tasks requested from Senior Auditors/Underwriters. Encoded accurate data onto databases and Excel spreadsheets and presented results to Senior Management.

FORECLOSURE SPECIALIST 08/2010 – 11/2010

Disys Staffing/Bank of America Corporation West Hills, CA

Managed 350/400 portfolio of Fannie Mae and Freddie Mac foreclosed loans to guarantee payments were documented correctly. Monitored foreclosed loans and confirmed that the foreclosure actions on individual accounts were completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial loss to the bank. Worked with legal department and other lines of business that foreclosure proceedings were documented and completed correctly and that title was cleared for sale.

EDUCATION

Certification, Microsoft SQL

Virtual Training Company Online Course

Currently enrolled

Business Administration

Moorpark College Moorpark, CA

Completed 1991

ACHIEVEMENTS

2014 Silver Award for my contribution in building the detailed, end-to-end new recruitment process for LEAD for Women volunteers

2013 Silver Award for developing the procedure manual of VA foreclosure claims process

2013 Silver Award for providing exceptional team work on the VA claims special project

2013 Gold Award for training new teammates

Contact this candidate