Customer Service Software Developer

Manuel Torres

**** ******* **** ● Austin, Texas *8753

830-***-**** ● *************@*******.***

https://www.linkedin.com/in/mannypants ● http://mtorres28.mydevryportfolio.com/

PROFILE

Software Developer/programmer with over 3 years of training in programming languages, and project management techniques. Strong aptitude for the development of software, creating test plans, debugging and correcting programming errors. Strong technical computer skills, experience with customer support and call centers, and a passion for software and application development and IT.

TECHNICAL SKILLS

C++/ C# UDK Engine Object-Oriented Design

Data Structures Unity Engine 3DS Max

FL Studio DirectX 9 Game Design/Theory

Debugging Troubleshooting Microsoft Windows

Salesforce Five9

EDUCATION

Bachelor of Science, Game and Simulation Programming

DeVry University, Austin, TX, October 2014

DEVELOPMENT/PROGRAMMING PROJECTS

Fantasy Land, 2014 - Worked in a 4 man team to make a 2D point and click adventure game, programmed in C++ as well as worked on the audio using FL Studio, the art on Gimp, and GM Studio for the Beta.

They Live, 2012 - Worked in a 4 man team to create a First Person Shooter based on the 80's movie "They Live". Included sunglasses which you could toggle back and forth through Unity Engine. Utilized C# to program game.

Untitled Game, 2010

Created a 2D side scrolling platformer/shooter on Game Maker. Worked individually, used free art assets for the backgrounds, particles, and sprites. Level Designed and programmed in basic GML.

PROFESSIONAL EXPERIENCE

DeVry University, Austin, TX

Student and Software Developer, 2011-2014

• Experienced in C++ design patterns and software development

• Programmed software in Game Maker/ Unity/ UDK/ Microsoft Visual C++

• Created graphic designs, audio, and UML documentation

• Developed QA test plans to insure quality/functionality throughout lifecycle

Trusource Labs, Austin, TX

Tier 1 Agent, 2015- Present

• Provide customer service for Nest products and applications

• Troubleshoot Hardware and Software for Nest Products and applications

• Handle refunds, returns, and product exchanges

• Handle inbound customer service complaints and questions from a variety of customers

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