Customer Service Management
Resume:
Sheilla Miana Smith
Memphis, TN 38103
*******.*****@*****.***
OBJECTIVE
To obtain a position that allows me to continue to develop and utilize my versatile skill set, adding demanded value to the organization, thereby proving my worth. EXPERIENCE
Imaging Specialist, Insight Discover Memphis, TN 2013–Present
Accurately and efficiently prepare documents, and perform scanning, coding, data entry, document storage management and copying
Accurately and efficiently use of litigation document management software Imaging Specialist, The Data Company Olive Branch, MS 2003 – 2013
Team Leader for Document Management Department, responsible for training and productivity of the group
Accurately and efficiently prepare documents, and perform scanning, coding, data entry, document storage management and copying
Accurately and efficiently use of litigation document management software
Accurately and efficiently performing office management and administrative duties
Provide on-site service for confidential documents when required by the client. Data Entry Specialist, Office Team Memphis, TN Jan – Mar 2003
Data entry services at The Med Memphis including patient records and appointment logs
Document management for Litigation Services at The Data Company Manager, The Market On Main Memphis, TN 2001 – 2003
Maintain a positive and professional customer service-oriented attitude while supervising the store and developing employees to achieve company goals.
Effectively communicate with, motivate, and train co-workers to strengthen the team dynamic and achieve optimum levels of service.
Oversee merchandise levels and maintain standards for the store’s appearance.
Complete cash summaries and receiving reports.
Responsible for accounting ledgers and cash deposits.
Responsible for Inventory and back room organization and shelf sequence. EDUCATION:
January 2000 – May 2001 The University of Memphis Memphis, TN Management Information System
August 1997 – December 1999 The University of Memphis Memphis, TN Intensive English for Internationals
SKILLS
Excellent Project Management,, Time Management, Client Relationship and Organization Skills
Proficient in Doculex, Summation, Microsoft Office, Imaging Professional, Adobe Acrobat, Sanction, LAW and IPRO Copy+
Fluent in English and Portuguese and Basic Understanding of Spanish References available upon request
Contact this candidate