Customer Service Manager

MARVELL CULP, SR.

**** ****** ***** ****, *******, Tn. 38018 901-***-**** acr1f6@r.postjobfree.com

SUMMARY:

Skilled Technical Writer, for Manuals, RF, WMS, Safety Procedures, Mapping, Software, Documentations, Forms, Presentations, Coaching. Have Samples.

Over 13 years of experience as a Technical Writer and over 20 as a Writer.

Published in Magazines and Newspapers.

Lectured in Colleges, Convention Centers, Churches, Community Centers, etc…

Cross trained in Supervisory Shipping (Domestic and Global), Inventory Control, Customer Service, and Cost Control.

Promoted from Receiving Supervisor to Assistant Manager

Monitored Pick and Pack Fast Paced Sortation Line / Put-away Inventory.

Trained Quality Assurance Associate.

Over 18 years of Assistant Manager and Supervisory Experience.

COMPUTER SKILLS:

Warehouse Management Systems

AS 400, Inna Track, RF Scanners

Software

Microsoft Word, PowerPoint, Publisher, Excel Spread Sheets

EXPERIENCE:

Independent Writer Completed Several Historical Manuscripts. 2014 – Current

Wrote, Edited, Proofread, Formatted 600 page Manuscript for Submission.

Completed Children’s Book called A Guild for Young Writers.

Assistant Manager (Distribution Supervisor) Perrigo (Relocated to Omaha, NE.)2012 – 2014

Wrote, Edited, Proofread and Updated Technical WMS Procedures, Documents, Forms and Visuals, Charted Inventory Flow.

Supervised Shipping, Receiving and Inventory Supervisors, Replaced those positions in their Absence, Able to Effectively Preformed all Duties.

Receptionist / Customer Service Duties when Absent, Daily and Bi-Annual Cycle Counts, Routed Customer Shipments using Fed-EX, UPS, and Truck.

Reduced Shipping and Labor Cost for LTL, Truckloads, LGL, and Containers, Input Shipping and Receiving Information in WMS, Mapped Distribution Center.

Managed Forklift Safety and Repairs, Monitored Forklift Prevention Schedule.

Certified to Ship Dangerous Goods by Air, Land and Water thru 2016.

Receiving Supervisor / Assistant Distribution Manager Sergeants Pet Care 2006 -2012

(Purchased by Perrigo)

Certifications:

Skills:

Receiving Supervisor / Asst. Dist. Manager Sergeants (Purchased by Perrigo) 2006-2012

Wrote Technical WMS Procedures and Visuals, Mapping.

Created Receiving Documents for Efficient Load Verification

Received International Containers, Input Information in WMS, Put-away.

Certified to Ship Dangerous Goods by Air, Land and Water thru 2016.

Receiving / Stocker Supervisor Landau Uniforms 2001 – December 2005

Received Domestic LTL, Truckloads Verifying BOL with Actual Shipments.

Created Receiving Documents for Efficient Load Verification.

Received International Containers, Input Information in WMS, Put-away, and Inventory Counts.

Created Forms, Documents and Written Procedures.

Click Safety, Social Engineering, Social Networking from LRN Compliance and Ethics Center, Federal Bureau of Dangerous Goods, Hazmat Security Module.

Motivator, Taught Writing Class, Professional Lecturer, Fast Learner, Proficient in English both Written and Verbal, Pays Attention to Detail, Timely, Efficient, Attended Multiple Webinars, Great Leader, Labor and Cost Conscious, Continuous Willingness to Achieve and Learn, Math Oriented, Organized and Qualified to Teach and Train, Writer.

Education:

University of South Dakota Business Administration / Minor Accounting

Messick High School Memphis, TN. Graduated 1980

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