Customer Service Microsoft Office

Marjorie E Rodetis

**** ********* **, ************, ** 78660 - 512-***-**** (H) - 512-***-**** (C) - ********@*******.***

Career Overview

Instructional Designer with project management to include knowledge of theories and methods used

in designing, developing and delivering successful training programs and adult learning concepts.

Technical Skills

Skills Experience Total Years Last Used

Adobe Captivate, Adobe Connect, Experienced 4.5 2015

SnagIt, LMS,

Salesforce, SharePoint, ADDIE, Experienced 4.5 2015

WebGui, WordPress,Adobe Experienced 4.5 2015

Photoshop

Microsoft Office, Experienced 10+ 2015

Java, C, C++, SQL, DOM, Beginner 1.5 2001

Work Experience

Computer Technologies Consultants April 2011 to August 2015

Training Specialist

MD

Trainend users which consist of webmasters and content masters to program, U.S. embassies

websites

Project Management of Web Based Training, e-learning adobe connect,

ADDIE model.

Adult learning mythologies implemented

E-learning, E-workbook

World Wide Webinars Adobe Connect

In-person Instructor Led Training, World Wide Workshops

Quality Assurance testing software

Instruction Design of coursework, curriculum design, development of training materials,

writing, reviewing and updating technical documents. according to established standards by

the US Department of State, video demonstration of these training materials through Adobe

Captivate, coordination of schedules for classes.

Administrative Salesforce, SharePoint, and Outlook.

Weekly status reports, daily client contact.

Active Secret Security Clearance.

Marshall HS, Northside ISD August 2004 to June 2011

Math Special Education Teacher

San Antonio, TX

Teaching of Mathematics at the high school level, Algebra 1 and Geometry

Curriculum designed and developed for the children with special needs

Design lesson plans with accordance to both federal and state regulations

Daily contact with parents, administrators, psychologists, and children

Managed the development of students with their ability to grow intellectual and develop their

social awareness, to assist the students with their daily living skills

Developed and implemented three modified curriculum for a district of over 100,000

students, included Algebra 1, Geometry, and a functional living curriculum

Cotulla ISD August 2001 to July 2003

Special Education Teacher

Cotulla, TX

Development and the implementation of student's individual education plans

Designed individual education program for students in special education in accordance with

state and federal regulations

Development of special needs students in life skills that are required to succeed in today's

society

Implemented the core curriculum in English, Math Science, Social Studies, and Reading

Developed lesson plans that were in accordance to the IEP and allowed the student to be

successful in that area of disability

Implementation of the dyslexia program to students with diagnosed dyslexia

Head Varsity softball coach,assistant coach of volleyball, basketball, and track junior high level

Northrop Grumman June 2000 to June 2001

Engineer Technician

Niceville, FL

Hands on programming with Java in Visual Café

XML with XSL with the document object model

Hands on use of Java native interface (JNI) with an executive application to an outside

application using C++ making the application seamless along the boundaries

Debugging of existing programs written in Visual C++

Complete writing of technical manuals of applications designed in house

Testing of programs to make a classified program run on an unclassified machine

Conducted comparison of changes in original programs and modified programs with the use of

the Windiff

Testing of SQL queries in Access

Population of the database tables to include the existence of errant queries

Department of Justice/ US Border Patrol July 1999 to May 2000

Office Automation Clerk-Student Aide

Laredo, TX

Provided administrative support to department supervisors and personnel throughout the

human resources department

Duties included all aspects of an administrative assistant

Major focus of duties included the Document Management for Human Resources

Imaging maintenance

Dr. Seneca July 1990 to April 1991

Administrative Assistant

Annandale, VA

Provided administrative and operations management support to three surgeons rotating

through various hospitals and office settings

Scheduling of the patients appointments for testing and pre-operative procedures, obtaining

pre-certification from insurance agencies, and management of correspondence and

communications between the doctors, hospitals, patients and insurance companies

Keen attention to detail and commitment to customer service

US Air Force October 1986 to March 1990

Administrative Specialist

Panama City, FL

Held administrative, research, reporting, and project coordination responsibilities within highly

sensitive operations for the security police.

Special projects included conducting security clearance reference checks and maintaining

library of publications and regulations.

Public relations and communications coordinating logistics for special investigations.

Secret clearance.

Education and Training

Texas A&M International Un 5/2000

Bachelor Business Administration: Computer Information Systems

Laredo, TX, US

Computer Information Systems

Texas A&M International Un 12/2002

Teacher Certification Program Elementary Education Self Contained 1-8 Special

Education Generic Pk-12: Education

Laredo, TX, US

State of Texas Teachers License

Skills

Administrative, Project Management, Administrative support, Adobe, Adobe Photoshop, C, C++,

Instructional design and development,Client, Customer Service, Database, Debugging, Document

Management, document object model, DOM, XML, Java, logistics, Access, Microsoft Office, Outlook,

SharePoint, Quality Assurance, Security Clearance, testing software, SQL

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