IT Engineer

AUGUSTO LORA

NYS Driver License ID: *** *** *** Mobile Phone / WhatsApp / Telegram: +51-983******

Current Address: Jiron Santa Rosalia 555, Lima 15088, PERU Email: ******@*****.*** Web Site: https://sites.google.com/view/ajlora/home Linked-in Profile: https://www.linkedin.com/in/ajlora SUMMARY

Electrical Engineer with years of work experience in the I.T. infrastructure, network support and end-user support fields looking for challenging job opportunities in the US. Good working knowledge of Computer Networks, Datacenters, Servers, Firewalls, Virtualization, and Cloud Computing. Team player, goal-oriented, proactive, fluent in English and Spanish, and willing to relocate. EDUCATION

• Master in Electrical Engineering (MEE), The City College of New York, New York, USA, February 2014

• Bachelor Degree in Electrical Engineering (BS), Pontifical Catholic University of Peru, Lima, PERU, May 2007 TRAINING AND COURSES

• Fortinet NSE4 Network Security Professional, Pontifical Catholic University of Peru, July 2023

• Cybersecurity Essentials, Cisco Networking Academy, November 2022

• Cisco CCNP Enterprise Core, CBT Nuggets, July 2021

• Cloud Engineering and Networking with Google Cloud Professional Certificate, Coursera, August 2020

• Network and Server Administration, National University of Engineering, Lima, PERU, July 2019

• Interconnecting Cisco Networking Devices, Borough of Manhattan Community College, New York, USA, March 2017 CERTIFICATIONS

• VMware Certified Associate – Digital Business Transformation (VCA-DBT), VMware, USA

• Cisco Certified Network Associate (CCNA), Cisco Systems, USA, Cisco ID# CSCO12970402

• Engineer in Training (EIT), National Council of Examiners for Engineering and Surveying, USA, Lic/Reg/Cert: 44826 TECHNICAL SKILLS

Windows 7/8/10, MS Word/Excel/Power Point/Outlook, Windows Server 2012/2016/2019, Hyper-V, Office 365, OneDrive, SharePoint, Teams, Zoom, Masiv, AnyDesk, Team Viewer, Wireshark, Fortinet Dashboard, Forticlient, VMware ESXi/Workstation Pro/vSphere Client/vCenter Server, Google Cloud Platform/Compute Engine, Cisco Meraki Dashboard WORK EXPERIENCE

I.T. Service Delivery Support Specialist

Foundever, Lima, PERU March 2023 – present

• Provide onsite IT support to clients and staff and troubleshoot hardware, software and application error messages

• Identify and troubleshoot network connectivity problems with Cisco AnyConnect and Zscaler client VPNs

• Install OS images from PXE (SCCM) in computers and laptops with client-based specifications and tools

• Provide support to client/account implementations, changes and growths I.T. Support

United Nations Regional Centre for Peace, Disarmament and Development in Latin America and the Caribbean, Lima, PERU October 2021 – March 2022

• Provided helpdesk and technical support to end users on site and remotely

• Reviewed terms of reference and technical specifications for acquisition of new I.T. equipment

• Prepared and set up laptops for new personnel and handled the proper disposal of them

• Helped monitor in-house servers and cloud services and performed related tasks to ensure smooth operation

• Kept hardware inventory up to date and reviewed and updated user manuals of I.T equipment and applications Infrastructure and Technical Support

IT Department, National Superintendence of Labor Inspection, Lima, PERU December 2018 – March 2020

• Prepared technical documents for network projects, implementations, and selection of network equipment

• Supervised and coordinated with providers and contractors their deliverables

• Provided technical support and assistance to end users on site and remotely

• Responded to network connectivity outages in the remote branch offices

• Performed administrative tasks using Active Directory: Creation and deletion of domain users, and password resets

• Created email accounts for domain users using Google Admin Console

• Performed OS installations and configurations of desktops, laptops, printers, and multimedia equipment Adjunct College Staff, Math Computer Laboratories

MEC Department, LaGuardia Community College, New York, USA January 2013 – August 2017

• Provided technical support to students and performed maintenance-related tasks for the computer labs

• Provided remote helpdesk support to faculty and staff members from the department via phone and responded to outages

• Trained and oversaw the duties of college assistants

• Led and assisted students with special projects using academic software from start to completion

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