Customer Service Sales
Resume:
Erica Stephens
Marietta, GA 30066
Unit 3432
***************@*****.***
Profile
Obtain a career in office administration with the potential to grow with the right company.
Core Strengths
•Ability to multitask
•Attention to detail
•Customer Service
•Highly motivated
•Time management skills
•Strong written and oral communication skills
Professional Experience
6/2011-Present
Wellington Place/ Brookdale Senior Living, Kennesaw, GA
RCA/Activities Assistant/Payroll Clerk
Provide personal care services and emotional support to residents, assist with bathing, grooming, assist with resident transfer and mobility, assist with serving and feeding residents, assist with resident laundry and floor care. Stand by assistance for safety, observe and report resident status, assist in various group activities and encouraging social exchange with staff and other participants, answer business phone and direct calls, assist with payroll.
6/2005-Present
Kohl’s Department Store, Marietta, GA
Cashier/Customer Service Specialist
Inbound/outbound call experience, provide quality service, experience with merchandising and sales; excellent verbal and written communication skills, ability to effectively handle difficult client issues, proficiency in dealing with customer issues in both a routine and complex environment, ability to think critically and use good sound judgement in decision making, utilize relationship building and problem resolution skills to determine the most appropriate product and/ or services (needs based sale), while maintaining a high level of customer satisfaction in a fast paced sales environment, ability to prioritize multiple projects and adapt to fast paced, changing environments while working under pressure; work resourcefully and independently as well as collectively and creatively within a team structure. Exhibit thorough knowledge of store merchandise; cash balance and handling sales with by register, returns, exchanges, payments and opening new accounts.
8/2006-12/2011
The Academy of Brilliant Scholars/ Kids R Kids, Marietta, GA
Georgia Pre-K Instructor/Front Desk Receptionist/ Billing/Payroll Clerk
Developed language, vocabulary and creative thinking among children. Prepared lesson plans, newsletters and daily reports. Executed children projects, coordinated games and recreational activities among children; communication of parent information regarding their children and any concerns observed. Assist students with autism, and child behavior disorders to alleviate any disruption in the classroom setting. Observe, monitor and document student’s activities and behavior. Provided training of basic personal and social skills. Work with infant and toddlers, answer business phones, assist with payroll, billing/ process payments, scheduled appointments, perform data entry on word and excel. Attend professional development trainings throughout the year to update teaching methodologies and techniques of handling various age groups effectively and efficiently.
3/2005-12/2008
Kennestone Hospital, Marietta, GA
Physical Therapy/Occupational Therapy Assistant
Ensured a clean environment for patients, scheduled appointments, prepared patients for therapy, assisted therapists with patient treatments; instructed patients with various activities for upper and lower extremities designed to improve physical and personal needs. Established and maintained a good rap pore with patients, worked with patients with stroke, Alzheimer’s disease, obsessive compulsive disorder and bipolar disorder.
1/ 2002-12/2004
Albany State University, Albany GA
Academic Advisement Assistant/Front Desk Receptionist
Greeted visitors, scheduled appointments, maintain appointment diary, answered business phones, screen and direct calls, take and relay messages, assisted students and visitors with queries, problem solving, processed student information, data entry, organized and maintained files, receive and sort mail deliveries, tidy and maintain reception area, direct visitors to correct destinations, prepare correspondence and documents, provide general administrative and clerical support.
1/1997-8/2001
Green Forest Christian Academy, Decatur GA
Summer Camp/After School Teacher
Organize indoor and outdoor activities and teachings for students, ensure every child’s physical, mental and social development. Work with students with behavior disorder.
Education and Professional Training
Bachelor of Science in Management Healthcare Administration Albany State University
Business Administrative Technology Chattahoochee Technical College
CPR Certification/First Aid, Fire Safety
Microsoft Office, Word, Excel, Outlook, Power Point
References available upon request
Contact this candidate