Customer Service High School
Resume:
Carol McBroom
***** ********** **. ****, ** *****
acr18b@r.postjobfree.com
Skills
Able to communicate information clearly and effectively
Professional, honest, trustworthy and loyal
Friendly and professional phone manner
Excellent customer relations
Produces high quality work
Work History
Intuit October 2012-Present
Payroll Specialist
Set up and support new clients in Assisted and Full Service Payroll
Solve for customers by taking escalated calls on complex issues
Maintain excellent time management and multi-tasking skills to give
proper and efficient service to our customers
Service and Support Representative
Provide customer support to the Assisted Payroll Division
Give excellent service by delighting our customers
Support and educate customers on the payroll system and it functions
Study the latest payroll and tax laws by extensive training and support of the Intuit resources
Maintain a professional demeanor in all situations
Mountain Springs Senior Care Center February 2011-September 2012
Missions Coordinator
Managed and collected all necessary paperwork appropriate for move in process.
Liaison between families, doctors, hospitals and rehabilitation centers.
The Eden Alternative Associate Training – Associate level
Successful in converting potential leads and tours into resident move ins
Maintained YGL marketing program
Established and maintained relationships with various lead and lead sources
Outstanding customer relations and service
Carol’s Child Care January 1994-January 2011
Child Care Provider
Provided early childhood education
Supervising and caring for all ages of children
Responsible for all aspects of operating my own in home business
Teaching and providing love and respect for parents and children in my care
Loan Escrow Officer January 1988-December 1993
Maintained 20-30 escrows concurrently
Prepared legal and loan documents for high volume bank
Excellent customer service and liaison between loan processor, officer, and client
Education
UNR Cooperative Extension, Reno, NV-updated education annually
Children’s Cabinet-updated education annually
Torrance High School, Torrance, CA-diploma with emphasis on business skills
References
References are available on request.
Contact this candidate