Program Manager

BACKGROUND

Strategic Program Manager with over twenty-three years of experience and expertise that includes private and government contracts, test and evaluation, and systems integration programs valued up to $700 million. Proven record of managing program life cycle from system design through integration, test planning, and verification via requirements-based execution, quantitative risk management, and formal change management techniques. Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources, and collaborate with personnel ensuring projects delivered on time and within scope of budget.

CORE COMPETENCIES

Program Management Contract Administration

Project Management Product Management

Change Management Scheduling/Logistics

Strategic Planning Program Evaluation

Risk Management Cost Management

Quality Management Performance Management

People Management Scope Management

Stakeholder Management Procurement Management

CERTIFICATIONS

Project Management Professional (PMP) Certification, Project Management Institute

PROFESSIONAL EXPERIENCE

AVAYA GOVERNMENT SOLUTIONS INC, January 2013 – June 2015

Deputy Program Director

Managed the day to day operation of the install, logistics, and engineering teams to successfully complete new constructions, replacements, and upgrades for all Department of State overseas locations.

Improved delivery and invoice timeframe by 20% through developing and updating Site Survey Reports, Acceptance Forms, and Post Installations Reports (PIR).

Published detailed site installation schedules to the customer on a monthly basis.

Improved margins by 10% through negotiating pricing with different 3rd party vendors.

Improved processing time for material only orders by 15% through establishing guidelines for documenting all shipping docs.

Improved communications between engineering and installation teams by establishing kick-off meetings for site survey and installation tasks.

Managed resources, budget, work assignment, career development, project plans, quotes, performance appraisal, and training.

Improved invoice timeline by more than 50% by establishing guidelines for the accounting team to review all travel expense reports prior to submission.

AVAYA GOVERNMENT SOLUTIONS INC, October 2011 – December 2012

Business Development, Cloud Services

Program Manager for both GovOS (Government Outsourcing Services) Cloud Services program and AS5300 Tactical New Product Introduction (NPI).

Established NPI targets for successful Go-to-Market strategy.

Established customer SLA’s and Verizon Data Center operational targets for managed and hosted cloud services.

Collaborated with various cross-functional teams (Product to Supply Chain) to manage deliverables for each program.

Reviewed various proposals to ensure from a support model we can deliver on the scope of work.

Developed requirements for a remote secure Network Operations Center (NOC).

Developed FISMA/FedRAMP project plan for Cloud based offerings.

Documented both FISMA and FedRAMP security controls to help teams decide which type of security compliance they need for their application.

NORTEL GOVERNMENT SOLUTIONS, August 2007 – September 2011

Implementation Manager

Managed the implementation and installation of the World’s Largest Enterprise VoIP Deployment (1565 sites in four years) for the SSA Field Offices.

Managed 40 resources across the country during the site survey and installation phases of the program.

Established guidelines for budget, training, travel, career development, and performance appraisal.

Monitored project tasks and recommend changes to resolve unanticipated challenges.

Improved communications between various teams by standardizing site survey and install documents.

NORTEL NETWORKS, December 1991 – July 2007

Architect, Carrier VoIP for CALA Region

Managed end to end engineering deliverables for C&W in the Caribbean market for Carrier VoIP deployments.

Provided support to pre-sales opportunities, post-sales deployment teams, supply chain, and finance.

Manager, Caribbean and Latin America (CALA) Verification Office (VO) Team

Managed deployment of pre-GA (General Available) SW loads for VoIP, WiMAX, and Packet Wireless Products in the CALA Region.

Managed budget, growth forecasting, planning, resource allocation, performance assessment, career development, technical assessment, training, and cost recovery.

Supported sales & marketing teams during proposal stage.

Supported various Research & Development (R&D) teams (Product Owners, Design, PLM, and Product Validation) during GA milestones.

Established relationship with various SIP and Enterprise Vendors to integrate their boxes with the Nortel Carrier VoIP solution.

Established guidelines for interoperability testing with Microsoft Unified Communications offering for the CALA market.

Manager, CALA Technical Assistance Support (Tier I)

Managed a team of engineers to provide Tier I support for CALA Carrier customers.

Managed budget, growth forecasting, planning, resource allocation, performance assessment, career development, technical assessment, and training.

Sr. Engineer, CALA Technical Assistance Support (Tier I)

Performed software upgrades, fix trouble tickets, and mentor new engineers in the group

Sr. Design Engineer

Resolved internal and external trouble tickets, patching, design features, and approving design changes submitted by other engineers.

EDUCATION

NORTH CAROLINA STATE UNIVERSITY – Raleigh, NC

Bachelor of Science in Electrical Engineering

PROFESSIONAL ASSOCIATIONS

Project Management Institute, Member

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio, Outlook), Costpoint, and Wide Area Workflow, LTE, WiMAX, Carrier VoIP, Cisco Switches, Avaya Products, Nortel Products

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