Customer Service Assistant

Scott Hanson

*** **** ****** **** ******* Apt ***

Bellingham, WA 98226

Phone: 360-***-****

E-Mail: *****.********@*****.***

Objective:

To acquire a Customer Service, in a team oriented environment where my work and experience would be beneficial to your company.

Skills and Abilities:

Skillful in building Windows Servers with AD and other Active Directory roles that might be needed.

Able to configure routing and remote access roles as well as troubleshoot TCP/IP problems.

Proficient in creating and maintaining networks both virtually and physically.

While in school, we were constantly making virtual machines and installing Windows servers and other Microsoft Operating systems using VirtualBox and VMWare.

During my time at school, we installed and upgraded multiple installations of Windows 7 as well as Windows Vista.

Experienced in all Microsoft Operating Systems, as well as Server 2008 r2 as well as Server 2012.

Can create and deploy images from a server and push them out to the needed client machines using the Windows Deployment Services Role.

For my Capstone project, my partner and I upgraded our physical server from Windows 2008 r2 to Windows Server 2012; we first backed it up in case we made a mistake then proceeded in migrating the roles over to the new Server.

Capable in creating backups of Window Servers using the Backup and Recovery Role.

Knowledgeable in the Amazon Web Services and other Cloud based products.

Familiar with Storage and Data Management programs like Xen and other similar programs.

Ability to type 50 wpm

Work History:

11/13- 05/14 Help Desk Technician NW Technology Ferndale, WA

06/12-11/13 ASBTC-Director of Legislature Bellingham Technical College Bellingham, WA

05/09- 03/10 Bank Teller\Assistant Computer Tech US Bank Ferndale, WA

05/04-01/09 Admin Assistant United States Navy Twentynine Palms, CA

Education:

09/11-06/13 Associates of Applied Science Degree in Computer Networking Bellingham, WA

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