Objective Seeking a challenging and rewarding Desktop Support opportunity where I can effectively utilize my

hardware, software and network trouble-shooting expertise as well as exceptional customer skills.

Experience Windows 7 Image-Deployment / Desktop Support Technician (Contract)

January 2015 – October 2015 Oppenheimer Funds, Centennial, CO / CoBank, Greenwood Village, CO

Image new and existing Dell Desktop PC’s and Dell 7250/7450 & Lenovo X1 Carbon Laptops with Windows 7

Enterprise using SCCM boot console. Move device to proper AD container, push updates with Symantec

Management Agent, install BitLocker encryption and additional apps. Deploy PC or Laptop and dock station to user’s

cube/office. Backup user data, switch-out workstations, setup dual/triple monitors, verify/add drive mappings, Map printers, restore user data, configure Outlook 2013 – add additional mailboxes, auto-sig. Setup/test Cisco VPN, update CA Service Desk. Remove old device from AD, SCCM & Altiris. Update DELL KACE, Perform follow-up support.

Windows 7 Imaging-Deployment Specialist / Desktop Support Technician (Contract Lead)

April 2014 – December 2014 Lutheran Medical Center, Wheat Ridge, CO

Organize/lead team of four PC technicians to image and deploy 2000+ Desktop and Laptop computers throughout hospital campus. Manage hardware inventory and asset control. Interview users - determine application for new

PC or Laptop. Backup user’s data, image new machine with Window 7 Enterprise. Install/test applications on new

Windowns7 machine. Configure batch files for auto-login/network printing. Restore archives, additional mailboxes,

auto-sig in Outlook. Map network printers. Update AD and SCCM Databases. Install/support Checkpoint encryption,

MS Lync, Office 2010, Aruba VPN, Remote access with RDC and SCCM. Replace Laptop and Desktop hardware.

Windows 7 Imaging-Deployment Specialist / Desktop Support Technician (Contract)

January 2014 – April 2014 MoneyGram International / SYSCO Foods, Denver, CO

Re-image new/existing DELL Optiplex PC’s and Latitude Laptops, Re-image new LENOVO M73 PC’s and LENOVO ThinkPads with Windows 7 Enterprise, also Re-image HP Elite 8300 Slimline PC’s. PXE boot/image Win 7 64-bit Enterprise, push additional apps with Altiris Deployment Solution. Config new apps. Deploy Win 7 machines in work areas, config Outlook 2010 archives, mailboxes, auto-sig. Migrate data from network backup. Map network printers, Remote Desktop/Remote Control, replace drives/graphics cards. Config dual/quad monitors. Post support helping

users transition to Windows 7 and new applications including MS Office 2010, Cisco AnyConnect and more.

Desktop Support Analyst – Deployment Technician

January 2003 - November 2013 Sunrise Tech (Small Business IT Solution Provider), Fresno, CA

Trouble-shoot/resolve hardware, software and network related issues with servers, PC’s, laptops and network

printers for 300+ users in small to medium size businesses. Setup/config wired and wireless networks and wireless printing/scanning, new system builds and installs, hardware upgrades, Windows 7 upgrades, re-image hard-drive

data backup, data restore, data recovery, configure Outlook and Windows Live Mail clients using Exchange, POP and IMAP, import/export contacts and mail folders. Remove viruses /malware, repair operating system damage, clean/repair system registry, configure modems, routers, switches and access points, configure Android and iOS devices, setup iCloud Storage, data recovery, data migration, drive partitioning, setup/config multiple display devices

Education/ Business Administration – Johnson County Community College, Overland Park, KS

Certifications Business Administration – Management emphasis, San Diego State University, San Diego, CA

Earned A+, Network+, MCP and MCSE Certifications, CompTIA & Microsoft - Denver, CO

Additional 15+ years PC Desktop experience, organized, multi-tasking,, flexible, fast paced, work well under pressure and deadlines,

Skills strong trouble-shooter, independent thinker, results oriented, effective communicator, team spirited, very customer centric.

Proficient in Office 2003-2013, MS Lync, Windows XP, 7, 8.1, Mac OS, iOS & Android devices, SharePoint, CA Service Desk.

Contact this candidate