Customer Service Microsoft Office

CECELIA BROWN, CRP

**** *********** *****, ********, ** 770-***-**** ****************@*****.***

OBJECTIVE

To obtain a secure and challenging position in the human resource field and continue to serve as an HR professional in a competitive, innovative and creative environment.

QUALIFICATIONS

Skills

Ability to work independently in a fast paced environment

Strong communication and interpersonal skills

Ability to follow directions and utilize critical thinking and problem solving skills

Ability to prioritized and handle multiple issues and projects simultaneously.

Data Entry

Exceeds Customer Service Skills

Software

Experienced with Microsoft Office, including Word, Excel, Access, Power Point, Outlook, RTR, INEO, HRIS

PROFESSIONAL EXPERIENCE

January 2000 – September 2015

Relocation Coordinator, Home Depot

Acted as single point of contact implemented all aspects of corporate relocation policy administration. Administered services provided to transferees, including comprehensive marketing of the home, destination services, household goods, temporary housing, expense management and rental assistance.

August 1996 – January 2000

Relocation Assistant, Home Depot

Performed daily office tasks successfully such as: keyed data into computer databases, maintained office files and folders successfully. Received and routed mail, directed items to other departments or regional offices as appropriate. Very effective in providing administrative support activities compliant to department’s mission and procedures.

October 1987 –August 1996

Corporate Services: Receptionist / Copy Clerk, Home Depot

Answered, screened and directed inbound phone calls. Received and assisted clients and escorted them to correct destinations; offices, rooms, or meeting rooms. Interacted well with the public. Handled delicate situations, such as – customer requests, special needs and complaints. Copy clerk duties included: Making copies of office documents and distributing them.

EDUCATION AND LICENSE

2007

Real Estate License, Chattahoochee Institute, Marietta, GA

(2001) Certified Relocation Professional ( CRP) Employee Relocation Council.

1985

Diploma, West Craven High School, Vancebore, NC

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