Customer Service Real Estate

Anna Reiley Luna

*** ***** *****

Andover, NJ ***21

(973) 216 – 2390 Cell

*************@*****.***

Polished professional with exceptional customer service skills offering:

* ***** ** ********** providing customer support in busy environment for the USAC Rural Health Care Program

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Professional Experience:

Solix, Inc. Parsippany, NJ

Associate Manager II (March 2006 – July 2014)

Investigate the eligibility for prospective hospitals and clinics that apply for funding, as a sub-contractor for USAC (Universal Service Fund/FCC Regulated) Rural Health Care Program

Reviewed/Invoiced the Service Providers Invoices for Credits

American Financial Resources, Inc. Denville, NJ

Mortgage Closer (August 2003 – September 2005)

Completed the mortgage process for applicants to close and finalize loans. Coordinated with attorneys and title

companies to calculate final closing costs.

United National Mortgage Corp. Bernardsville, NJ

Closing Department Coordinator (January 2000 – July 2003)

Completed all final figures for mortgage closing and responsible for wiring funds.

Devereux Deerhaven Chester, NJ

Activities Coordinator/Counselor (September 1998 – March)

Worked with troubled female adolescents creating a safe and nurturing environment, onsite accredited school and

Residential treatment facility.

Weichert Corporate Headquarters Morris Plains, NJ

Telecommunications Trouble Shooter (April 1997 – September 1998)

Responsible for maintaining and setting up the voice mail and telephone systems for Weichert Real Estate offices in the

Eastern Region of the USA; trouble shooter for issues with services

Call Center – International Trade Zone Mt. Olive, NJ

800 Operator/CSR/Call Center (November 1995 – March 1997)

Provided information to callers regarding various products; fulfillment center.

E d u c a t i o n: Parsippany High School - Diploma; County College of Morris – Randolph, NJ (Business Management); Weichert Real Estate School – Passed NJ State Exam; Schlichter Kratz Real Estate School – Passed PA State Exam.

S k i l l s: Microsoft word, Excell, PowerPoint; USAC Universal RHC program website; Internet researching

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