desktop support

Objective

To obtain a Desktop Support position in the Information Technology field that will offer an opportunity to continue to grow and provide and experience.

Certifications: A+ and HP Desktops

2015 President Award Recipient

Specialties: Computer Hardware and Software support, Great Customer Service, Dell, IBM Laptops and Desktops, Apple Products, Altiris Service Desk other Help desk Software, Network Printers, HP, Dell, Symantec Altiris and Anti-Virus packages.

Experience

PC Technician, Southcoast Health July 2007-prescent

nProvide Desktop Support to the Hospital business center site: Billing, Medical Records, Patient Access, Finance and MIS

nImaging and encrypt HP Laptops, Desktops, adding them to the Active Directory networks

nConfiguring the systems to work in Epic and Meditech.

nAdd printers for Epic in print logic

nAssist with EPIC hardware deployment and TDR for Southcoast Health EPIC go live

nProvide videoconference setups on various types of AV conference equipment.

nPrinter troubleshooting and repair on HP, Kyocera, Dell printers. This includes installing maintenance kits, replacing fuser assemblies, replacing component parts. Provide Label printer repair on Datamax, Prodigy on a wide variety of Software from Microsoft Office 2007, Meditech, Minitab, Symantec Altiris, HPM, Novell, Active Directory,

Computer Operator, Southcoast Health October 1979-July 2007

nOperate and monitor computer equipment while ensuring the batch jobs and system backups complete successfully.

nMaintain data center documentation including special instructions, system operation, troubleshooting procedures, user contacts and operational logs

nRun backups on a nightly bases

nMonitor systems and interfaces

Education

Diman Regional Technical Institute 1979

BMC Durfee High School of Fall River 1978

Contact this candidate