Network Engineer

Johnny Gonzalez

*** ******* **. ****, ** *****

910-***-**** *************@*****.***

IT professional and trained computer network technician with 17 years of demonstrated ability to integrate communication skills, technical and project management experience, and related education to exceed technical, business, customer requirements, and overall company goals. Professionally trained and certified in CCNA, A+, Network+, Security +, Linux+, Lean Six Sigma Green Belt, Dell, Lexmark, Samsung, HP, IBM, Lenovo and Toshiba with Active Top Secret Clearance. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

TECHNICAL SKILLS

Cisco and IBM/BNT routers and switches

EIGRP, BGP, OSPF, IS-IS, RIP, RIPv2

Virtualization/ESXi 4.0 - 5.0

Windows NT4.0/2000/XP/7/8/2008R2/2012

OS X, Unix, Linux, Redhat 5 & 6, SUSE, CentOS

Norton Ghost

iOS

Blackberry

Microsoft Office/Visio

Active Directory/SCCM

Hardware/Software installation/repair

Set-up users and policies

Install, configure, upgrade and troubleshoot vendor neutral systems

OS Fundamentals

Perform post installation configuration

Troubleshooting

Preventative system maintenance and support

Install and configure client operating systems

Understanding of development, networking, security and business concepts

Diagnosing software and hardware problems

HTML

Web Design

EDUCATION

Independent Studies

Current Certifications:

Cisco CCNA – May 2013

CompTIA Network+ - September 2012

CompTIA A+ - August 2012

CompTIA Security + - September, 2010

CompTIA Linux + - January, 2013

Lean Six Sigma Green Belt – August, 2010

Dell, Lexmark, Samsung, HP, Toshiba - October, 2008

New Horizons Computer Learning Centers, Durham, NC

Cisco CCNA

CompTIA Network+

CompTIA A+

Microsoft Active Directory/Group Policy/Server

Coastal Community College, Jacksonville, NC

Web Design - Completed Course April, 2008

Notary Public - Commissioned on June 9, 2008 Exp. 2018

John Jay College of Criminal Justice, New York, NY

Bachelor of Arts in Public Administration, Minor: Computer Information Systems

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WORK EXPERIENCE

Lenovo March 2013 – September 2015

Network Engineer/Administrator

Evaluate, produce, and ensure maximum performance and availability of network infrastructure

Design, install, maintain, and support corporate and production environments while preserving excellent communication and documentation skills within a highly secured environment

Experience with installing and maintaining FcoE configuration on Cisco Nexus 5k and BNT switches

Configure and manage RIPv2, EIGRP, OSPF, VRRP, LLDP, LACP on multiple Cisco Nexus 5k and 7k switches for customer related issues

Administer and maintain computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Plan, coordinate, and implement network security measures to protect data, software, and hardware

Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use

Perform routine network startup and shutdown procedures, and maintain control records of 12 computer classrooms consisting of 40+ computers and 2 classrooms of 40+ wireless laptops

Recommend changes to improve systems and network effectiveness, and determine hardware or software requirements related to such changes

Confer and provide consistent and effective technical support to network users and train staff and students about how to solve existing system problems

Serve as Network Administrator for department's LAN consisting of approximately 80 workstations, 500 servers, and 1000 test-lab systems

Recreate customer instances/problems with Cisco Nexus 7k/5k, BNT G8264CS, BNT G8124, BNT G8052, Juniper network switches to find root problem and document analysis

Converge with customers to ensure 100% uptime and satisfaction on network related issues

Develop network solutions and implement solutions within a complex network of 1000 systems

Analyze networking technologies, software, systems, and services to develop technical solutions

Improve overall connectivity issues, analyze, debug and diagnose packets and logs

Monitor network devices through alerting systems i.e. Wireshark, OpenNMS, OpenVPN

Document and communicate all network changes

Host and actively participate in weekly meetings with managers and colleagues

Certified in logistical functions to include supply support, training, shipping, handling, tracking, configuration management and configuration control of multiple high value NOC and data center equipment

Gained excellent experience in system operations and various types of hardware to include Ixia and XIV for network traffic management

Experienced in installing and maintaining OS configurations on Ghidorah, Kong, Megalon, Hammerhead, Nanking, power subsystem, Flex Enterprise and IBM server blades

Skilled with installing, configuring and testing Redhat RHEL 5 Legacy, Redhat RHel 6 UEFI, SLes10 Legacy, SLes 11 UEFI, Win 2008 R2, Win 2012, Win 8/7, and ESXi 5.5 virtual software for optimal production and network solutions

Knowledgeable in RAID 0-6 configuration and testing on multiple platforms using Multi-Platform Excerciser, (MPx) to perform disk stress tests and collection of logs for Development to further analyze

Planned, coordinated, relocated, and setup IBM lab and network infrastructure to Lenovo in timely manner to ensure full functionality and capability

Setup network infrastructure with fiber to accommodate for 10gb link throughput throughout TOR switches for faster connection to systems in lab

Genband November 2012 - March 2013

Unix/Linux Administrator

Configured 300+ servers with Solaris, Linux, Redhat 6.0, TRU64, and VMS operating systems for administrative and academic applications

Installed software, apply patches, manage file systems, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools (.i.e. WRQ Reflection for Unix and OpenVMS)

Strong experience with system management tools, logical file systems, and client/server environments

System failure analysis and recovery; insured the consistency and integrity of file systems

Hardware/software configuration and management

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Technical support and general troubleshooting of multiple servers in a 24x7 data center

Managed and led hardware and software migration and upgrade efforts of varying size and complexity

Liaison with client offices, operations personnel, and field service personnel; interact directly with customers to negotiate solutions and implementation specifics

Diagnosed and performed troubleshooting issues relating to TCP/IP networking

Managed multiple complex situations simultaneously in high pressure environment where change is commonplace

Provided interpersonal and excellent customer service and set high customer satisfaction based on agreed processes, ensuring a professional and courteous experience to all customers

Independent IT Services December 2011 – November 2012

Computer Consultant (Volunteer)

Configured routers, switches, Nexus, Unix and Linux servers

Diagnosed and performed troubleshooting issues relating to TCP/IP networking

Developed and maintained virtualization and storage equipment using Remedy

Screened, prioritized, resolved, and managed all incoming internal and external communications in an expedited and timely fashion

Troubleshot, diagnosed, and repaired system and network issues in small office/home office environments

Upgraded/reimaged operating systems to include Windows XP to 7 and OS X Leopard to Snow Leopard

Virus, spyware, and malware scanning and removal

Set-up wireless networks

Installed and configured peripherals

General Dynamics, Jacksonville, NC October 2009 – November 2011

Field Service Technician / Senior Administrative Logistics Analyst

Diagnosed and replaced motherboards, screens, and power supplies on laptops, desktops, and servers

Installed and configured various operating systems to include WIN (2000, XP, NT, Server 2003/2008, Vista, Win 7) and Mac OS, Solaris 10, Linux and UNIX

Configured, firewalled, and networked Cisco routers

Proficient in the installation and maintenance of Microsoft Office (2000, 2003, 2007, 2010)

Re-imaged multiple computer systems using Norton Ghost through a variety of methods to include network, CDs, storage devices, and routers

Managed and configured System Center Configuration Manager (SCCM), active directories, and group policies through Windows servers to assess, deploy, and update user and computer accounts

Provided assistance to the Marine Corps on re-imaging ruggedized computers to be connected to an organic field radio and transmit images to higher or adjacent commands

Operated automated diagnostic systems and interpreted diagnostic findings to isolate failures to suspected Line Replaceable Units or software applications

Conducted removal/replacement actions in accordance with technical instructions

Performed a variety of general administrative tasks, such as preparing reports and correspondence in support of day-to-day operations of an office, group, or customer

Compiled various contract, program, and financial data using various database programs, and prepared monthly status reports based on the results

Processed purchasing requisitions and travel and expense report invoices for consultants and subcontractors

Received and prepared shipments from Iraq and Afghanistan of equipment and materials such as laptops, MRTs, and printers

Maintained accurate records of inventory coming and going into the United States

Coordinated and prepared documentations for transporting of resources and materials to support units overseas

Experienced in logistics functions to include supply support, training, shipping, handling, tracking, configuration management, and configuration control

Inspected physical condition of equipment and prepared work orders for repairs and requisitions for replacement of equipment

Served as point of contact for the office or group on issues related to purchasing repair equipment, as well as outside contacts such as customers, vendors, and subcontractors

Provided end to end maintenance support for assigned equipment both in garrison and deployed environments, including hazardous environments and combat zones

Received multiple certificates of appreciation, letters of appreciation, and unit coins from units while deployed to Afghanistan

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QualxServ, Jacksonville, NC November 2008 – October 2009

Field Service Technician

Communicated with customers on a daily basis to meet service level agreements effectively, efficiently, and in a timely manner

Provided a high-level of customer satisfaction

Resolved basic to advanced hardware, software, and connectivity problems quickly

Assisted in the day-to-day management of Blackberry platforms

Experienced in Blackberry Enterprise Server

Replaced motherboards, hard drives, memory, processors, power supplies, and optical drives on both personal computers and laptops for DELL

Diagnosed and resolved issues with PC and laptop configurations, network connectivity, printers, and peripherals

Repaired LCD monitors on laptops for DELL

Installed new hardware on DELL and Lexmark printers and ensured proper maintenance

Proficient in OS Windows Vista, 2000/XP

United States Marine Corps July 2003 – November 2007

Logistics Specialist

Produced outstanding logistic supports, consistency, continuation, material administration, cautious, and several other responsibilities based on the logistic programs

Coordinated and prepared documentations for transporting of resources and materials to support units overseas

Monitored daily maintenance programs, policies, procedures, and analyzed functional areas to ensure effective management of equipment and materials

Diagnosed, installed, and trained personnel with system software issues such as Microsoft Outlook, Microsoft Office, and Marine Integrated Maintenance Management System (MIMMS)

Assisted with day to day computer operations that dealt with operating systems and MS-DOS which included PCMIMMS 1.0 and 2.0.

Experienced in logistics functions to include supply support, training, shipping, handling, tracking, configuration management, and configuration control

Communicated and participated with senior staff in planning and implementing policies and procedures as well as operational needs to properly complete tasks according to plan

Skilled in preparing and receiving shipments of equipment and materials

Inspected physical condition of equipment and prepared work orders for repairs and requisitions for replacement of equipment

Conferred with supervisors to ensure proper coordination of equipment, materials, and other logistical activities such as shipping, transportation, records control, and purchasing

Advised, guided, and assisted subordinates and commodity managers on daily tasks.

Supervised and trained management personnel on new tracking and shipping procedures

Applied systems analysis principles to plan, design, and manage processes for new businesses

Supported and collaborated with Logistics Manager in overseeing equipment and supplies shipped worldwide to support a wide range of projects

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