Analyst

Professional Summary: Results-oriented business analyst with 9+ years of experience working with Utility clients to support processes from inception through implementation levels. Skilled in achieving operational efficiency and increasing revenue through continuous business process analysis and improvement for the past 9+ years. Experience with working on Enterprise Document Management Systems and as an Administrator on SharePoint applications. Proficient in Knowledge Management, Business Continuity Management, Statement of Work, Test Scripts, and Change Management Documents. Displays professionalism and leadership at all times and is mindful of regulatory guidelines. Help build company reputation and live its values. Proficient in analyzing and creating Business Processes, Business workflow Diagrams, and Data Flow Diagrams. Data analysis, change management, and asset management. Employs root cause analysis to identify issues and develop process improvements using Lean Six Sigma methods that lead to cost savings. Expertise in Data Migration, Conversion and analyzing data from multiple source systems. Organized and diligent, with excellent written, oral and interpersonal communication skills. Exceptional planning and implementation capabilities.

Core Competencies include:

Business Process Improvement, SOX Auditing, Complex problem solving, Knowledge Management, Project management, Policy/program development, SharePoint Administrator, Lean Six Sigma, Minitab Stat, Leadership training, Microsoft Office Suite Proficient, Cost-benefit Analysis, Budgeting, Project life cycle, Visio, HPQC & HP SM9, Service Now, Solution Manager, Performance Hub development, SAP, Process Excellence proficient, IS Change Management.

Technical Skills:

Database: SAP, Oracle Peoplesoft, MS-Access

Environment: SAP, Oracle Peoplesoft, PlanView, Windows 7, SharePoint, MS Office Suite, MS Visio, HP Quality Center, ServiceNow, HP SM9, MiniTab, Engage, Solution Manager, Tableau

MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Project, Visio, Access

Methodologies: Lean 6 Sigma

Project Management Tools: MS Project, Process Excellence, Lean Six Sigma

Modeling Tools: MS-Visio, Snag-It, Snipping Tool; HyperSnap, Adobe

Professional Experience:

NATIONAL GRID – (Total Tenure 9+ years)

Waltham, MA

Business Process Support Coordinator (Governance Analyst) Feb 2013– Current

Work as a liaison among project stakeholders to elicit, analyze, communicate and validate requirements for new functionality and changes to business processes in order to streamline and maximize value

Adept with SOX Requirements as demonstrated through Performance Excellence, change management, Procurement, Process improvements, On boarding, Off boarding, record management

Facilitate and manage change control. Communicate and document requirement changes appropriately to the project team. Proficient in Kickoff Functional Requirement Meeting and Recurring meeting every week on the basis of functional requirements. Create Agenda, Support documents and Meeting minutes for each Functional Requirement Meeting

Adhere to SDLC methodology, ensure requirements documentation complies with SDLC and audit standards

Facilitated and supported the rollover into the test and production environments

Performed requirements analysis, business process development, applying detailed problem solving skills

Work with Finance to oversee department budget and create analysis reports

Proficient in conducting walkthrough, demos, preparing questionnaires, interview, brainstorming and presentation of the proposed functionality to stakeholders to filter the requirements

Monitor key metrics and develop monthly scorecard for executive management

Improve Key Processes using Lean Six Sigma method

Facilitate and maintain department Business Continuity Plan

Knowledge Management Coordinator

Department Records Management Coordinator

Lead Quarterly Safety Meetings

Submit and facilitate supplier engagement work packs in Engage system

Refine project charters to ensure scope and feature groups are clearly identified and defined

Create requisitions, single source documents in SAP

Invoice processing in SAP

Monitor and ensure adherence to SLAs

Resource management – set up and access/withdrawal to systems

Supervise staff

Monitor as owner to multiple SharePoint sites

Develop and oversee Performance Hub to increase process improvement

NATIONAL GRID –

Waltham, MA

Program Management Office Administrator Aug 2009–Jan 2013

Operation of cross-Program processes (planning, benefits tracking, costs and budgeting, communications, document sign off)

Extensive experience on project management tools, processes & methodologies

Creating Business requirement documents. Use of diagrams, tables, mock-ups, charts and other methods to ensure requirements are presented without ambiguity

Adhere to SDLC methodology, ensure requirements documentation complies with SDLC and audit standards.

Proficient in elicitation and gathering of requirements during inception phase documented and delivered functional requirement document

Facilitated discussions involving key stakeholders from both business side and IT side to elicit high level requirements and estimate project feasibility, designed and conducted survey among different end users including business users to collect detailed requirements, and documented business and functional requirements according to interviews and user surveys

Proficient in elicitation and gathering of requirements during inception phase documented and delivered functional requirement document

Oracle PeopleSoft - manage requisitions, expense reports, invoices, procurement card transactions

Develop and maintain Sole Source documentation

Develop project status reports for IS and project

Department Records Management coordinator

Resource management - set up and access/withdrawal to systems

NATIONAL GRID –

Waltham, MA

Executive Assistant – CIO, CTO Feb 2007–Jul2009

Approve Time in Planview for multiple resources

Work directly with HR Business Partner on behalf of CIO/CTO group

Proficient in elicitation and gathering of requirements during inception phase documented and delivered functional requirement document

Manage calendar, international and domestic travel, and meetings

Track vacation for CTO direct reports

Create and Approve expense reports in Oracle PeopleSoft

Approve Procurement card transactions

Develop presentations

NATIONAL GRID –

Waltham, MA

Accounts Processing Mar 2006–Jan 2007

Process electricity installation work orders received via phone, fax, email

Engage in GUI, TES, CSS, STORMS systems

Direct communication with municipal inspectors for orders

ACME TRANSMISSION, INC. – Worcester, MA

Administrative / Human Resources Feb 1993–Mar 2006

Daily tracking of customers / sales

Weekly / monthly reports of employee production detail

Employee timesheets and benefits administration

Co-produced employee handbook

Developed company procedure manual

Developed comprehensive workbook on office / computer instruction

Accounts Receivable and Accounts Payable

Education

BBA: Business Administration Management, 2010

Becker College – Worcester, MA, USA

Graduated summa cum laude

Affiliations

Women Empowered Leadership Program

National Association of Professional Women

Lean Six Sigma

SAP Community

Business Process Knowledge Management

Women in Business

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