Manager Customer Service, Office Manager, Bookkeeper

Sandra J. Prior Thomas

http://linkedin.com/in/spriority

cell: 860-***-****

email: *********@*****.***

EDUCATION: Bachelor of Science in Business Administration Major – Marketing

Western New England University, Springfield, MA

ADMINSTRATIVE:

Manage subcontractor schedules, billing and troubleshooting issues that arise.

Responsible for scheduling of 4 technicians.

Handle paperwork for contracting and government projects

Organize travel schedules for branch visits, seminars and training classes.

Organize reports on a scheduled and as needed basis

Responsible for the organization of the office so that paperwork flows smoothly throughout the

project life cycle

Perform receptionist duties

Maintain office equipment and handle scheduling maintenance and repairs BOOKKEEPING:

Manage accounts payable for over a dozen vendors

Responsible for accounts receivable that includes residential, commercial, government and

patient accounts.

Reviewed client accounts and was able to rectify balance discrepancies totaling near ten

thousand dollars in misallocated funds

Established a policy for collections to reduce the amount of delinquent payments

Handle insurance verification and medical and patient billing of chiropractic offices

Process payroll for six employees

HUMAN RESOURCES:

Responsible for payroll utilizing QuickBooks, including setup of new employees and processing

weekly payroll checks

Performed filing and payment of state and federal payroll taxes

Administered 401k contributions, loan payments and year end reconciliations.

Developed descriptions for job positions, placed advertising, conducted interviews and offered positions to candidates

Developed, prepared and administered training procedures and materials to employees

Acted as liaison between employees and owners to handle questions about employment and benefits information

MANAGERIAL AND SUPERVISORY:

Served as a manager, assistant manager, and supervisor in various jobs

Have supervise in excess of 30 employees during a shift

Responsible for motivating employees to improve production

Acted as ombudsman between Branch Manager and staff Conducted training classes with upwards of 8 new hires MARKETING, CUSTOMER SERVICE AND SALES:

Extensive experience in handling new and existing clients and patients via phone, letters, email

and in person to schedule appointments and introduce products

Trained as speaker for radon education and have conducted educational public meetings

Accountable for increasing sales and customer base through effective sales techniques

Able to troubleshoot problems with customers and patients in a pleasant, non stressful manner

Proficient at finding solutions to problems in a timely fashion

Provided tours of facilities

Responsible for developing marketing programs for increasing customers and patients COMPUTER SKILLS:

Proficient in using personal computer skills on a variety of computer systems and programs

Extremely adaptable to learning new skills on computers

Able to create reports, brochures, flyers and spreadsheets

Expert at negotiating internet searches

Updated computer systems, assisted in change over of computer systems and have been

responsible for server backups

INTERPERSONAL AND TEAMWORK SKILLS:

Entrusted to process confidential patient files

Capable of interacting with a wide variety of personalities

Able to schedule meetings/appointments and coordinate schedules

Willing to pitch in and assist others when workload is heavy

Excellent self motivator and independent worker

Proved multitasking abilities by solely handling all aspects involved in running a small business

office including accounting, scheduling, customer service, administrative, sales and marketing

and technical support

EMPLOYMENT HISTORY:

Office Manager, A&R Environmental, Andover, CT, February 2008 to present

Office Manager, Tolland Family Chiropractic, Tolland, CT, September 2006 to February 2008

Billing Manager, Mawson Chiropractic, Hebron, CT, May 2006 to April 2007

Seamstress, Self Employed, July 1999 to September 2005

Supervisor/Telemarketer, New England Chimney, East Hartford, CT, April 2002 to April 2003

Receptionist/Legal Secretary, Thomas, Soranno, Jacobson & Radke, Manchester, CT, March

1994 to August 1994

Technical Assistant, Technical Resource Center, Hartford Steam Boiler Inspection and Insurance

Company, Hartford, CT, June 1990 to January 1994

Telemarketing Manager, American Frozen Foods, Rocky Hill, CT, January 1989 to June 1990

Assistant Director of Telemarketing, Computer Processing Institute, East Hartford, CT, June 1988

to December 1988

Assistant Branch Manager, DialAmerica Marketing, Wethersfield, CT, January 1988 to June 1988

Merchandise Distributor, Womens Specialty Retailing, Enfield, CT, August 1987 to January 1988 VOLUNTEER WORK:

Member, American Association of Scientists and Technologists, 2008 to present. Secretary,

2012 to present.

Member, PTO, Hartford Magnet Trinity College Academy, Hartford, CT 2010 – present.

Member, PTO, University High School of Science and Engineering, Hartford, CT 2008-2012.

President, 2009 – 2010 school year.

Member, PTA, Buckley Elementary School, Manchester, CT 1999 to 2010. Vice President,

2005-2006 school year.

Library Volunteer, Buckley Elementary School, Manchester, CT September 1999 to June 2006.

Library Volunteer Coordinator, September 2001 to 2005

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