Karen Lucas
Lombard, Illinois
*********@*****.***
Objective:
To obtain an opportunity as your BDC Sales Manager.
Skills:
Extensive history in commission sales and residential leasing.
Mortgage Internet loans as well as Internet auto sales.
History of customer follows up leading to strong sales.
Strong ability to work under pressure and time constraints.
Work History:
Internet Sales Manager
Zimmerman Ford
St. Charles, IL 60174
October 2013-Present
Responsibilities:
Answer incoming sales calls with the objective of setting an appointment
Reply to incoming email leads with the objective of setting an appointment
Create and maintain excellent relationships with our customers throughout
the initial lead inquiry
Maintain accurate and update website, specials, current incentives, etc.
Contact existing customer base to maintain relationship and see if they’re
ready to consider a new vehicle
Work closely with Sales Specialists to update customers regarding
pricing, incentives and vehicle features
McGrath Lexus of Chicago,
Chicago, Illinois
Internet Sales Specialist,
2012-2013
Contacted existing sales and service customers through Auto Alert
in order to retain and increase customer base.
Responded to Internet leads through telephone and email contact.
Set sales appointments.
Posted new vehicle inventory online to increase lead volume.
Auto barn of Evanston,
Evanston, Illinois
Internet Sales Specialist,
Assistant Manager, 2010-2012
Communicate with potential customers regarding their vehicles of interest
and schedule visits to the showroom.
Answer incoming calls for the sales department.
Research product information in order to answer prospect's questions.
Perform consistent follow-ups with unsold prospects via phone
and email communication.
Trudo Realty,
Chicago, Illinois
Leasing Consultant, 2009-2011
Responsible for advertising property listings, contacting and qualifying leads,
showing properties, taking lease applications.
Contacting rental management companies in order to solicit new listings.
Contacting individual property owners to obtain new listings.
Have new trainees shadow me at showings to help with their training.
Set and meet monthly sales goals.
Doc Pro Center,
Chicago, Illinois
Mortgage Sales & Processing, 2005-2009
Called leads supplied by telemarketers to schedule in home visit re: mortgage sales.
Scheduled appraisals, ordered titles, submitted application to processor.
Also did mortgage processing, including landlord and mortgage verifications,
And employment verifications.
Education:
Marquette University, Milwaukee, Wisconsin
Appraisal Institute, Westmont, Illinois
References available upon request