Manager Customer Service

***** **** ****** ****** *****

Reno, Nevada *****

T 978-***-****

*************@*****.***

Summary

Store Manager with 16 years in retail sales, operations, and warehouse management. Experience in creating efficiencies in inbound and outbound processes and maximizing growth. Looking for a new challenge that will create opportunities for innovation and excitement in a high-performance environment.

Experience

Currently, I am responsible for front and back end processes in a $32 million store, including dot com order fulfillment, customer service, warehouse optimization, P&L management, inventory integrity, merchandising, and development of 100+ employees. My responsibilities include:

• Flow warehouse for accuracy and efficiency in fulfilling customer orders. Grew online fulfillment over 40% for the past 3 years.

• Manage and optimize labor spend.

• Teach and enforce OSHA and company safety standards to eliminate injury claims.

• Address customer inquiries and coach employees to increase productivity.

• Recruiting and retention of Supervisors as well as Full/Part-Time Employees; established less than 20% turnover in a 70%+ turnover industry.

• Train staff to deliver outstanding customer experience through accuracy and speed of fulfillment. Peer trainer and auditor.

• Develop a multi-channel strategy in order to increase market share through phone and online sources.

• Manage shrink in the store, investigating internal and external loss.

• Inventory management, product ordering, merchandising, and maintaining visual standards both on the showroom floor and in the warehouse.

Operations Manager, Best Buy; Milpitas, California - 2013-present Multi Channel Sales Support Manager, Best Buy; Milpitas, California 2011-2013 Product Process Manager, Best Buy; Fairfax, Virginia - 2009-2011 Product Process Manager, Best Buy; Boston, Massachusetts - 2004-2009 Home Theater Manager, Best Buy; Boston, Massachusetts - 2000-2004 Jose Silverio