Product Manager

AMIT KUMAR

Mobile: +91-989*******, 987******* E-Mail: *********@*****.***

JOB OBJECTIVE

Seeking assignments in IT/ Network Administration with an organization of high repute, but after completed MBA with first division; I want to work for an esteemed organization with full dedication to pursue organizational growth and career development in the field of Zonal/Regional Product Marketing, Product Development & Brand Promotion, Business Development, Communication, Strategic Planning & Management, Customer Relationship Management, Field Marketing Management in Pan India.

PROFILE SUMMARY

A competent professional with nearly 10 years of experience in Technical Support, Server Administration and Networking Operations

MBA (IT) from Tamil Nadu Open University (2014-15 Batches) Fresher.

Proficiency in planning and governing IT infrastructure setup and managing multiple location environment

Experience in designing network layouts, configuration and maintenance of application servers & databases for LAN/ WAN system

Adept in designing solutions and troubleshooting for complex information systems management

An effective communicator with excellent analytical and interpersonal skills

CORE COMPETENCIES

Technical Support:

Addressing performance bottlenecks & ensuring smooth operations, monitoring helpdesk operations including escalated calls, trouble tickets and resolving the same within the given TAT using specialized helpdesk tools

Resolving queries regarding the Information System / Software and extending onsite support to the clients including maintenance of hardware / software

Server Administration:

Formulating back-up strategy, ensuring scheduled / unscheduled backups as per the back-up plan

Installing and configuring server operating systems, application software, anti-viruses & hardware, etc., managing disk space, user profile creation and configuring personal web & mail server

Networking Operations:

Handling the network infrastructure LAN / WAN, migration & configuration of network components

Assisting in the designing & implementation of the network and troubleshooting

ORGANISATIONAL EXPERIENCE

Since Apr’06 Dyna Securities Ltd., Lajpat Nagar, New Delhi. as Network Administrator

Responsibilities:

Handling the IT assets for 60 node corporate network that includes Windows 2003 Server (Web, FTP & Back office) and various Windows, SHILPI Software, Net gear Firewall, Cisco routers and D-link switches

Conducting troubleshooting tasks in NEAT/ODIN/BOLT/NOW software

Maintaining the web server like Digital Contract Notes Server and Apache-Tomcat 3.1.2

Managing and configuring the FTP, back office server and V-set server

Supervising eight branch office’s systems and software

Monitoring the leased line and v-set

Highlights:

Recognized as the Best Employee of the Year in Nov’2010

Holds the credit of reducing the network downtime

Mar’05 to Mar’06 Real Tek Computer Services, New Delhi as Senior Customer Support Engineer

Responsibilities:

Responded the client’s call and conducted troubleshooting on server designing and networking (LAN & WAN)

Handled the configuration of routers, switches and hubs (Cisco, D Link, Net gear)

Managed the cisco firewalls and sonic wall firewall

Performed the assembling and troubleshooting of desktop and server computer

PREVIOUS EXPERIENCE

Feb’04 to Feb’05 Aero Pack Computer Consultants, New Delhi as Customer Support Engineer

FREELANCE ASSIGNMENT

Since Jul'07 Viraat Vaibhav Hindi Daily News Paper, ITO as System Administrator

CERTIFICATION

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE) – Windows Server 2003

Microsoft Certified Professional – Windows 2003

IT SKILLS

Global Knowledge: Inter-networking with TCP/IP

Microsoft:

oDesigning Microsoft Windows 2003 Directory Services

oUpdating Support Skills to Microsoft Windows 2000

oWindows NT Server 4.0 Enterprise with TCP/IP Technologies

oSupporting Microsoft Windows NT 4.0 Core Technologies

oAdministering Microsoft Windows NT 4.0

oCreating & Managing a Web Server Using Microsoft

Well versed with:

oSystems: Windows 95 / 98 / ME/ 2000/ XP Professional/ Server 2003/ Vista/ NT 4.0, Workstation

and Server

oHardware: Switches, Hubs (Cisco, D Link & Net gear), Cisco Firewalls, Sonic Wall Firewall, Dell Servers,

HP / Compaq Proliant Servers, IBM Server, Network Appliance Filters and Network Associates Web Shield Appliances

EDUCATION

2015 MBA (IT) with 80% from Tamil Nadu Open University, Tamil Nadu

2005 BA (English Hons.) from B.D. Evening College, Patna, Magadh University

Other Qualification:

2005 Advance Diploma in Computer Hardware & Networking from Oxford, New Delhi

PERSONAL DETAILS

Date of Birth: 7th July 1984

Address: SF-3, MM-93, DLF Ankur Vihar, Loni, Ghaziabad, U.P.

Languages Known: English and Hindi

Location Preference: Noida/Delhi, Pan India

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