Quality Test Cases

SHAILA JYOTI 408-***-****

San Jose, CA ***** ******.*****@*****.***

www.linkedin.com/in/shailajyoti

SENIOR QUALITY PROFESSIONAL

Highly accomplished, hands-on senior QA professional with extensive experience in Mobile, Desktop, Web and Client-server based applications. Mobile app automation experience with Java, Appium and TestNG. Thorough hands-on expertise in designing test cases and writing test strategy. Tech lead experience coordinating between team members. Experience in working with both Agile and Waterfall testing methodologies. Passionate about quality and excellence throughout the engineering organizations and constant process improvements.

• Software Quality Assurance, Testing & Process Improvement • Test Strategy & Test Planning • Test Case Design • Test Automation • Mobile App • Desktop App • Web App • Client-Server • Technical Lead • Mentoring • Agile Test Methodology • Java • Perl • Shell Script • Selenium • Appium • TestNG

PROFESSIONAL EXPERIENCE

WESTERN DIGITAL, Mountain View, CA, USA

Senior Staff Engineer SQA Mobile 2011-Present

Test mobile applications (WD My Cloud, WD Remote, WD Photos) on iOS and Android platform to allow users to access WD NAS, WD TV and My Passport Wireless devices.

Write test script for Android mobile app automation using Java, Appium and TestNG.

Prepare test strategy and design test cases for different projects that results in flawless testing environment.

Debug issues using Xcode for iOS and DDMS for Android and provide adequate info when reporting issues.

Coordinate between QA team members with day to day QA activities, distribute tasks within the team, mentor new employees and generate report for the upper management.

Coordinate with the development team as well as off-shore team to improve the quality of the product and discuss usability issues.

Prioritize day to day QA tasks and provide development team with the list of important issues for fixes.

Create WiKi and Confluence pages to preserve important work-related document for future reference.

Generate various test data with large number of data set using Bash/Shell Script and enable QA team to execute extended performance/stress testing.

Configure Linux based devices using Linux commands.

Meet deadlines as well as ensure quality product deployment to the mobile app market.

BLACKBERRY, Waterloo, ON, Canada

Software Testing Specialist 2008 - 2011

Designed and maintained over 90% of the total test cases in Mercury Quality Center (MQC) that helped Mac Desktop Manager team to support Mac users to sync personal data and music.

Took the initiative to update test case repository upon requirement changes throughout different life cycle of the product that kept other team members up-to-date with the product.

Tested and verified the product on a variety Mac platforms with different versions of Mac OS.

Performed smoke testing as well as functional testing on every software build of the product using various BlackBerry models with various BlackBerry OSes to ensure software reliability.

Debugged issues using Syncrospector and provided Dev team with the useful info about syncing behavior.

Reported the highest number of issues in DevTrack and MKS Integrity among the team.

Shaila Jyoti 408-***-**** Page 2

PRACTICE SOLUTIONS SOFTWARE INC, Cambridge, ON, Canada

Software Tester 2006 - 2008

Performed smoke, functional, regression, integration, system and load/performance testing, and ensured delivery of high quality products for the medical professionals.

Reported software defects with enough information and suggestions using Bugzilla and facilitated development team in understanding, locating and resolving errors in software.

Prioritized tasks to meet aggressive project timelines and contributed towards the company being accredited for Government funding.

Proposed QA process improvement techniques that were incorporated into the existing QA system and improved workflow efficiencies within the team.

Executed test cases in Windows and Mac operating systems in accordance with requirements of different provinces. Detected OS and province specific bugs.

Conducted tests in different client-server environments and confirmed seamless operation.

Maintained open communication with development and technical support departments, and enabled quick responses to clients.

Acted as primary QA contact in assessing severity impact; coordinated with development and QA teams to expedite in troubleshooting and resolving issues, and minimized downtime.

SLIPSTREAM DATA INC, Waterloo, ON, Canada

Quality Assurance Analyst 2005 - 2006

Developed test scripts for automated testing using Rational Robot and reduced test time for recurring tasks.

Performed tests across multiple Windows versions with various communication platforms including dial-up and wireless connection, and confirmed consistency of performance.

Tested application on different versions of different browsers and ensured compatibility.

Updated and maintained an online end-user support guide which outlined system specifications and compatibility requirements, and reduced calls to customer support.

Performed tests on company-implemented browser and confirmed usability across different mobile platforms.

SKILLS

OS: Windows, Mac OS X, Linux, iOS, Android, Blackberry

Language: Perl, Java, Bash/Shell Script, HTML, C++

Test Automation Tool: Appium, TestNG, Selenium, Rational Robot, Robotium

DBMS: SQL Server, MySQL

Bug Trucking Tool: Bugzilla, DevTrack, MKS Integrity, Jira, Confluence, Hansoft

Test Case Management Tool: Mercury Quality Center (MQC), Silk Central

Debugging Tool: Xcode, DDMS, Syncrospector

EDUCATION

Master of Science in Computer Science, 2005

Prairie View A&M University, Prairie View, Texas, USA

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