Customer Service Microsoft Office

MARSHANNA SHARPER

**** ************ **** *******, ** 32808 407-***-**** **********@*****.***

OBEJECTIVE

To work as administrative support in a medical environment or in corporate offices. My objective is to obtain a position in a professional atmosphere where my skills are utilized and can benefit the organization and myself.

EDUCATION

University of Central Florida, College of Public Health and Affairs: Bachelors of Health Administration 2018

Santa Fe College, Gainesville, FL: Health Information Technology/Electronic Health Records (HIT/EHR) certified 2013

SKILLS PROFILE

-Health Information Technology/Electronic Health Records

-Microsoft office suite

-Customer Service/Desktop Support

-Billing

-Data Entry

EMPLOYMENT HISTORY

Administrative Assistant, Progressive Debt Relief Inc.

1/5/2015 9/21/2015

Orlando, FL

-Managing over 25 counselor’s spread sheets

-Validating payments for processing then processed them through the system

- Data entry for new accounts for new clients and entering them into the program including setting up reoccurring payments and banking information.

-Statistics reports

-Data entry for counselors information into master spreadsheet

-Front Desk/Receptionist

-Appointment setting

-Phone Management

-Mailing/faxing/printing

-Ordering and Restocking office with supplies

-Creating excel spreadsheets for official use

Migration Technician, CompuCom (Aetna Health Insurance sub-contract)

3/5/2014 04/29/2014

Dallas, TX

-Reimaged software

-Migrated Client/Server workstation Win XP to Win 7

-Deployed over 70 workstations for employee training rooms/labs

-Computer Inventory

Smart Source Staffing (Allstate Insurance sub-contract)

11/1/2013 2/28/2014

Dallas, TX

-Deploying desktops and laptops and migrating from old software to new software using a proprietary software

-Using McAfee, Bios, and OS Utility software to update systems

Tier 1 technician/Troubleshooter, Nexx-Link HelpDesk (MyTech Help)

7/4/2012 1/28/2013

Austin, TX

-Troubleshooting apple products such as Iphones, Ipads, Macbooks, Ipods, Android and other smartphone devices.

-Troubleshooting PC desktop and laptop computers

-Utilizing remote access to assist in repair of customer’s devices

-Setting appointments for onsite technicians to replace or repair devices

References Available Upon Request

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