Customer Service Engineer

Scott Dillard

Email: *********@*****.***

Phone: 479-***-****

Professional Experience

Total Document Solutions, Fayetteville, AR June 2013 – April 2015

Managed Print Service Specialist

Managed over 1100 printers and copiers

Installed monitoring software (Xerox Device Agent)

Monitored customers devices remotely through XDA software

Provided Customer Service and Helpdesk Support

Placed service calls and ordered supplies

Assessed, Designed and Implemented new customers

Xerox Corporation, Little Rock, AR September 2007 - September 2012

Account Service Engineer

Provided Customer Service and Helpdesk Support

Serviced and repaired Xerox copiers and MFDs

Performed troubleshooting on customer issues

Conducted service calls on new customers

Tracked copier usage via spreadsheet reports Supplies Management

TEKsystems, Little Rock, AR April 2006 - August 2007

Consultant

Installed new computer equipment for the Human Services Department of Tennessee

Set up network systems

Traveled throughout Western Tennessee

Imaged and installed computer systems for LR Children’s Hospital

Alltel Corporation, Little Rock, AR September 2004 - March 2006

Technical Support Representative

Providing customer service

Answering user inquiries regarding cell phone equipment

Troubleshooting and reporting customer issues

US Army, Ft. Knox, KY August 1989 - November 1991

Armor Crewman, MOS 19E/19K

Operated and repaired M60A3/M1 MBT

Trained new officers in the operation of M60A3 MBT

Received 2 Army Achievement Medals and 1 Army Commendation Medal

Additional Skills

Fleet Management Portal, Xerox Service Manager, Xerox Services Sales Tool, Xerox Device Agent

A+ Certified Operator, July 1999

Proficient with Microsoft Word, Excel, and Outlook

Education

University of Arkansas, Fayetteville, AR

Business Administration classes, 1993 – 1995

Contact this candidate