Customer Service Administrative Assistant

Monica P. Lebron

***** ****** ***** ** ***** 650-***-****

Humble, TX 77346 *************@*****.***

Administrative Assistant• Business Management • Project Planning

• Training of Staff

Several years of experience in administrative management; to include direct interfacing with customers, office procedures, A/R processing and purchasing. Proven leadership demonstrated through successful training of colleagues, office operations and customer service. Demonstrated the ability to make sound judgments and interface with all levels of management throughout the company.

DEGREE AND CERTIFICATIONS

Bachelor of Business Administration – Universidad Autonoma del Caribe, Barranquilla, Colombia

ESOL (English For Speakers Of Other Languages) Program Level III - Lone Star College, kingwood, TX

Areas of Expertise

Microsoft Office • Workload Planning & Prioritization • Project Management • Purchasing, Reporting, & Recordkeeping • Organizational Skills • Presentations • Multi-Tasking • Educational Training & Development

• Dedication to Continuous Improvement • Policy & Procedure Compliance • Work Independently

PROFESSIONAL EMPLOYMENT

TJ Max – Humble, TX • April 2015 - Present

Retail Store

Sales Associate

Merchandising

Cashier

Customer Service

Inventory Markdowns

Centro De Capacitacion Coomonomeros – Barranquilla, Colombia • Oct 2001 – Jul 2008

Educational Software Training Center –Microsoft Suite, AutoCAD, Web design, MS Project

Director of Educational Center

Responsible for daily office operations to include 10 direct reports

Inventory and office supply purchaser

Complied annual recommendation for year end fiscal budget

Performed accounts receivable, invoicing, researching discrepancies and reconciliation of accounts

Reduced overhead by taking on additional responsibility with creative and administrative projects

Negotiated pricing with vendors and marketing development

Fluency in both written and spoken Spanish

Business correspondence

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