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Customer Service Manager

Location:
Brockton, MA
Posted:
July 29, 2015

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Resume:

PHYLLIS PADULA-O’BRIEN

** *** ***** ****, ***********, MA 02324, C: 774-***-**** H: 508-***-**** acqzqk@r.postjobfree.com

PROFILE SUMMARY

Hiring Recruitment Manager responsible for all openings in organization, ranging from Home Health Aides to Medical Directors and Vice Presidents. Instrumental in growing the volunteer department which included veteran volunteers. A successful Senior Sales Recruiter/Consultant and Internet Sourcing Specialist with a proven record. Established a networking group with Human Resources Directors and Recruiters in over forty facilities throughout Massachusetts and Rhode Island. Rated as number one recruiter for placements and calls. Recognized for the record of fastest placement in the company’s 17-year history.

EDUCATION:

Bachelor in Arts, (B. A.) in Business Management, Eastern Nazarene College, Quincy, MA

Medical Laboratory Technician, ASCP Board Certified, Southeastern Technical Institute, Easton,MA

Associate in Arts, (A.A.) Liberal Arts, Cape Cod Community College, Barnstable, MA

PROFESSIONAL EXPERIENCE

HOPEHEALTH INC.

Employment Specialist/Sales Hyannis, MA

Recruiting and Hiring Manager 9/2012-6/2015

Meet and collaborate with managers and candidates for opened positions

Developed relationships with advertisement and career fairs

Lead the creation of a recruiting and interviewing plan for each position.

Efficiently and effectively fill open positions throughout organization, from Clinicians to top Executives, both clinical and non-clinical, developing pool of qualified candidates.

Conduct regular follow-up calls with managers and senior leadership to determine effectiveness of recruiting plans and implementation.

Successfully hired three physicians and 82 employees within first ten months.

Accompany Medical Director and /or Senior Leaders in physician interview luncheons.

Successfully built up volunteer department adding over 20 volunteers in a short period of time, due to innovative recruitment tactics.

Instrumental in growing new veteran volunteer program.

Phone interview all candidates to determine qualifications and eligibility

Recognized as a top employee in contacting/recruiting organizations for Alzheimer walk.

Research and recommend new source for candidate recruiting.post openings online with professional organizations and other position-appropriate venues.

Utilize internet for recruitment, post positions, keep website updated and accurate.

Social and professional networking sites used to identify and source candidates.

Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.

Review applicants, conduct initial phone interviews, make recommendations to hiring managers.

Administer the computer Competency Test and Medication test as appropriate.

Perform reference and background checks, Cori and drug screens.

Keep database maintained and updated.

Perform special projects as needed.

PERSONALIZED PHYSICIAN PLACEMENT (Sole Proprietor) Bridgewater, MA

Director Physician Recruitment 9/2008-Present

Recruitment and nation-wide placement of physicians in all specialties. Actively opened forty new client physician opportunities within first months, growing to over 200 job orders and seventy clients. Obtain detail information regarding practice opportunity; including compensation, benefits, call

schedule and partnership track for interviewing physicians. Help physicians in wring and creating resumes with emphasis on experience. Attend physician job fairs and residency programs. Thorough candidate phone interview; Submittal of CV and candidate questionnaire to client thereafter opportunity discussed with physician. Orchestrates interviews for physicians, including review of itinerary and accommodations. Follow-up calls with both candidates and clients, discussing interest level to each, then continue close conversation with candidate through offer.

Built strong lasting relationships with leaders of hospital facilities.

BROCKTON HOSPITAL (acute care community hospital) Brockton, MA

Physician/Allied Health Recruiter/Customer Service Representative 3/2005 - 4/2008

Manage the physician recruitment in all phases of recruitment, which includes physician recruitment, phone interviews, coordination of itineraries and placement activities. Coordinate the employment process from recruitment through commencement of employment. Developed recruiting expertise using a number of tools including internet searching, contacts with residency programs, job fairs, working with recruitment agencies, etc. Highly proficient in candidate screening and pre-qualifying candidates. Worked closely with senior management on recruitment activity as well as building strong VP and Director Relationships. Actively involved in on-board processes of hiring Interventional Cardiologists, Noninvasive Cardiologist, Internists, OB/GYN’s, Orthopedics, Pediatricians, and Psychiatrists in addition to Hospitalists, Surgery, and Ortho PAs/ NPs. Instrumental in implementing the new Hospitalist program, hiring 13 physicians. Responsible for locum tenens hires and schedules in Cardiology, Surgery, OB/Gyn, Orthopedics and Psychiatry. Also, active in hospital recruiting in nursing, radiology, pharmacy and respiratory. Established a Physician networking group with Directors and Recruiters of for over 30 facilities in Massachusetts.

OLESKY ASSOCIATES (Search Firm) Wellesley, MA

Physician Placement Consultant 1/2003 - 3/2005

Physician Recruitment and Placement for physician’s nation-wide. Broke company record of fastest placement. Made more cold calls then colleagues and President. Became rated as number one recruiter for placement and calls. Far exceeded placement expectations within first 6 months of employment.

SALLY SILVER COMPANY (IT Software Engineers Search Firm) Waltham, MA

Technical Placement Consultant 12/98 – 12/2001

Recruitment and placement in the software engineering arena, primarily senior to principal levels. Placed Directors of Software Development, Managers, and Software Quality Assurance Engineers. Developed strong client relations as well as opened up new client companies with positioning needs. Attained high rate of success at for search and matching of appropriate applicants to clients. Became one of the top billing recruiters in the company.

REARDON ASSOCIATES (Accounting, HR, IT Search Firm) Dedham, MA

Technical Recruiter 12/97 - 12/98

One of the top billing rookies in the first quarter in company's history. Developed new marketing techniques resulting in a 40% increase in company client base. Developed candidate base through direct recruit efforts. Implemented new recruiting policies. Promoted to Sr. Consultant after the first year.

PRIOR WORK EXPERIENCE:

Realtor of Sales, Jack Conway Real Estate, Bridgewater, MA, 2002-2003

Chemistry Technician, Goddard Memorial Hospital, Stoughton, MA, 1989-1994

Chemistry Technician, The Faulkner Hospital, Jamaica Plain, MA, 1987-1989

Volunteer-Make-A-Wish Foundation –South Shore and Boston since 2000

Volunteer-Christ Community Church-Feeding the Homeless, Taunton 2015-present

CERTIFICATIONS:

Professional Board Certification -ASCP #35135

Certified Medical Staffing Recruiter: CMSR 11/08

Professional Licensure Real Estate - 9045489

Technical Skills: Windows 98, XP, Vista, Microsoft Office, Excel, Outlook, Meditech, PowerPoint



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