Customer Service Human Resources

Maria Fatima DeSousa

* ********** **** - *******, ** 06483

*********@*******.*** 203-***-****

Seeking a position that fully utilizes my experience and abilities. Work Experience:

Clinical Administrative Coordinator /Prior Authorization Department/Tricare United Health Care

Trumbull, CT 06611

2012 to 2014

Provide excellent customer service

• Review prior auths in order to approve services or determine if more information is needed.

• Making outgoing phone calls to members and or providers

• Taking all the necessary steps to make sure all prior auths are handled in an efficient and timely manner. Family Care Visiting Nurse

Family care

Stratford, CT

2010 to 2012

Payroll Accounting Clerk / Human Resources

• Entering employee hours into ADP system, review of employee payroll

• Balance online check register

• Proofing and finding errors such as underpayments and overpayments.

• Filling out all necessary forms for the state of Connecticut

• Helping out in Human Resources dept as needed

Case Coordinator

Staffworks (Team)

Seymour, CT

2008 to 2010

Process client's applications and orders into the database.

• Working with Oil Company's who service our clients.

• Adding payments to clients account in a timely manner

• Proofing payments on accounts

• Paying venders

• Implementing production of reports

• Troubleshooting crisis situations over the Phone and in person.

• Training new employees

• Managing high volume call center to ensure a high level of customer service.

• Filing, faxing, mail.

Billing and Payroll Clerk

MBI

Norwalk, CT

2003 to 2008

Process all domestic orders / proofing orders

• Accounts payable / receivable / Billing

• Working the mailroom as needed to process bills

• Training new staff

• Fax, Email and File Orders

• Proficient in accounting programs, including Oracle and Peachtree

• Extremely detail oriented and able to work with minimal supervision.

• Strong organization skills and excellent interpersonal communication. Administrative Assistant, Receptionist, CSR

Monroe Personnel Temp Agency

Monroe, CT

2000 to 2003

Accounts payable / Receivable

• Process orders

• Follow up and tracking customer orders status

• Update and Maintain Reports

• Detail oriented

• Maintain filing system

• Receptionist Responsibilities

• Data Entry

Records Room Typist I

Bridgeport Police Department

Bridgeport, CT

1998 to 1999

Answer inbound call from all Clients

• Taking clients at window (assisting them with reports)

• Maintain Court Records documentation

• Run records checks

• Work with NCIC System

Education

BUTLER SCHOOL

Bridgeport, CT

1993 to 1994

Accounting I

CENTRAL HIGH SCHOOL

Bridgeport, CT

1991 to 1993

Additional Information

• SKILLS: Typing, Excel, outlook, Lotus, Peachtree Accounting, Care one, HSR, Alchemy, Ovatinos, MDB, PIMS, ADP. F luent in portuguese and spanish.

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