Manager Management

JOHN WOJCIK

732-***-**** **********@***********.***

Telecommunications Specialist/Contract Manager

PROFESSIONAL PROFILE

Complex Negotiations » Relationship Building » Business Process Engineering

Operations and project management professional with a 20+-year track record for performance in a global Fortune 50 corporation. Offers deep technical and systems expertise in telecommunications and billing operations, with proven experience in the product development and implementation lifecycle for enterprise billing and contract administration systems. Excels in analysis, diagnosis, and progressive improvement of system and process flows in complex technical environments.

Strengths & Qualifications Include:

Requirements Gathering Systems Analysis Process Improvement Business Case Development Presentations

Pricing & Product Development Troubleshooting & Escalation Contract Administration Implementations

User Acceptance Testing (UAT) Provisioning Training & Technical Documentation Customer Relationship Management

PROFESSIONAL EXPERIENCE

AT&T CORP., BEDMINSTER, NJ

Progressive growth and development within corporate finance as a billing operations project manager, internal business process consultant, and implementation lead.

Planner, Global Strategic Billing Transformation, AT&T CORP 2013

Transitioned into planning and project management role on cross-functional transformation effort, aimed at uncovering and proactively resolving billing operations impact of enterprise changeover from TDM to IP. Resigned with a voluntary buyout in 2013 as part of global reorganization.

Key Contributions

Analyzed and documented the proposed project plan in collaboration with VP-/Director-level stakeholders for the corporate finance group

Developed a comprehensive operational plan. Recommended process improvements and change plans designed to mitigate impact of technology migration on customer experience, revenue, and overall billing operations.

Paved the way for more open and productive dialogue surrounding complex inter-carrier disputes via outreach and consensus building on challenging issues.

Quality Manager, Billing Integrity & Contract Implementation, AT&T CORP 2010 – 2013

Advanced to billing implementation role. Working closely with AT&T product/sales teams and IBM project managers, spearheaded requirements gathering through delivery phases of business circuits, discount plans and other new product/service introductions. Concurrently managed billing disputes for a portfolio of accounts.

Key Contributions

Leveraged systems and business process expertise to troubleshoot automation and functionality challenges for multi-step processes, each requiring seamless transfer between several Oracle-based internal systems.

Produced a Business Case and testing protocols for new billing initiatives. Directed internal, client-side and vendor teams in user acceptance testing (UAT), and made strategic suggestions to improve revenue recognition capabilities.

Facilitated daily conference calls with product management and sales teams. Drafted requirements, produced project deliverables and milestones, and managed execution, provisioning and implementation.

AT&T CORP. …continued

Contract Administrator, Billing Integrity & Contract Implementation, AT&T CORP. 1999 – 2010

Consistently exceeded resolution targets, evaluating and closing approximately 1,500 billing disputes per month. Served as the primary liaison between sales, legal, product management and provisioning teams during negotiations and onboarding f on multimillion-dollar telecom service contracts for premier accounts including Blue Cross Blue Shield and IBM.

Key Contributions

Reduced a five-month backlog of billing disputes, and boosted collections to +10% over companywide averages, by improving customer and internal communications and streamlining process flows.

Established and nurtured strategic relationships with counterparts and stakeholders in account management, product development, and other internal divisions to drive collaboration and integration on contractual issues.

Ensured contract alignment with corporate governance and Sarbanes Oxley requirements. Successfully implemented 200+ new accounts with zero quality or compliance issues.

Associate Manager, Corporate Fraud Resolution Group, AT&T CORP. 1993 – 1999

Initiated and managed investigations into high-value PBX fraud and intrusion cases for Fortune 500 clients. Total claims and damages ranged from $500K to $1M, and required detailed and diligent evaluation of potential system risks and vulnerabilities.

Key Contributions

Produced concise, informative client education materials on reducing fraud exposure for users, super users, and administrators of various enterprise technologies.

Negotiated fraud settlements with account representatives. Utilized strong interpersonal and relationship building skills to maintain service and satisfaction levels throughout the process.

EDUCATION & CERTIFICATIONS

PHOENIX UNIVERSITY, Virtual – Project Management Professional (PMP), Expected June 2015

AT&T SCHOOL OF BUSINESS, Bedminster, NJ – Bachelor of Sales Excellence

DOVER BUSINESS COLLEGE, City, NJ – Associates in Business Administration

AT&T PROFESSIONAL DEVELOPMENT – Project Management, Process Quality Management, Process Improvement, Negotiations, Problem Solving, Decision Making, Leadership, Building High Performing Teams, Managing People & Performance, Conflict Resolution

TECHNICAL PROFILE

Microsoft Office – Word, Excel, Visio, Project, Access, V-Look-up, Power Point

AT&T Systems –Oracle-based CRM, Billing & Contract Management platforms

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