OLA O. EYIOLOWOPE

** ***** *****

GEORGE TERR BEAR DE 19701

EMAIL acqzen@r.postjobfree.com

PHONE #973-***-****

SUMMARY

A focused and result driven team member, highly responsible to the need of an organization and clients in networked environment. Knowledgeable and technically certified professional with more than 2 years of continued hands –on experience in the implementation, support, administration and troubleshooting of networked LANs/WLANs. Effective leadership and training skills combined with extensive technical expertise with strengths in organization, critical thinking, troubleshooting, personnel management, training and an acute sense of urgency.

CERTIFICATIONS

CISCO CERTIFIED NETWORK ASSOCIATE – 08/2013

Network+ Certified - 04/2012

CompTIA A+ Certified Technician – 03/2008

Security+ Certified - 03/2012

SKILLS

Networking Devices:

Cisco Routers (1800 and 2800), Cisco Switches (2950, 3650).

Networking Services:

DHCP, DNS, Proxy, SMB/Samba, Web FTP, Telenet, TFTP Active Directory, NetBios, Remote Access.

Networking Technologies:

Network Design and Implementation, Network Security and Troubleshooting, Network Documentation, Network Auditing, TCP/IP, IP-SEC, GRE and L2 TP Tunnels, RIP/RIP2/EIGRP/OSPF.

Operating Systems:

DOS, Windows XP-8, Windows 2008 Server, Linux RedHat.

Applications:

MS Office 08-10, MS Visio 2010, MS Project 2010, Linus Firewalls, Backup Suites and Windows Deployment Services.

EDUCATION

PC AGE Computer Training Parsippany NJ 2011 – 2012

Diploma in Inter Network Engineering and Internet Technologies

Kwara State Polytechnic, Nigeria 1999 - 2001

Bachelor of Science

MAJOR: Electrical and Electronics Engineering Technology

Federal Polytechnic, Bida, Nigeria 1993 - 1995

Associate Degree

MAJOR: Electrical Engineering Technology.

WORK EXPERIENCE

ALLEGRO SCHOOL 02/2012 – CURRENT

MORRIES PLAIN, NJ

Help Desk Analyst (Tier 2)

Troubleshoot application issues, registry errors and printers in a Windows2000/XP and 7 environments.

Coordinated group projects and found efficient methods to resolve problems.

Coordinated office setups and implemented new technology needed.

Configured workstations, email accounts, printers and Cisco IP phones to system requirements.

Managed Blackberry Enterprise Server activities and daily administrations.

Supported various blackberry models and upgraded device software when needed.

Ran daily backups, monitored the job completions and restored back-ups when needed

Administered user accounts, Group Policies and Mailbox moves through Active Directory.

Install and configure window server 2003/2008 creating and administering user and group account. Configure TCP/IP protocol suite, administer file and print services.

Active Directory design and implementation, manage and administer group policy configuration, implement and configure window 2008 security options, diagnose and troubleshoot.

Assisted the Network Engineer in configuring and maintaining various Cisco routers and Switches.

Investigating and responding to customer inquiries regarding installation, products and service.

Troubleshoot to resolve problems and coordinate with various internal departments to resolve problems.

Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

Worked on asset Management projects that required tracking and Inventory of peripherals.

Issue and track tickets to manage and maintain issues as needed by the organization.

Assist in the use of ticket to create, update and resolve reported customer issues.

Implement wide-area network services to increase availability of field data at customer’s headquarters by monitoring communication and security.

TCP/IP installation; IP addressing and subnetting, diagnosing and troubleshooting.

Install and configure motherboards, modem, and peripheral devices; upgrade memory, adapters and other hardware.

THE ARC OF UNION COUNTY 10/2011 – 01/2012

SPRINGFIELD, NJ

Technical Support Specialist (Tier 2)

Configured and assisted in various uses of outlook and Microsoft exchange server and Lotus Notes.

Assisted in the use and troubleshooting of VPN, LAN and WLAN connection

Diagnosed software and printer problems on the network.

Diagnosed and resolved remote and local Internet connection issues including email/chat/fax Avaya IP phone support.

Used Citrix Management Console and Routing and Remote Access to troubleshoot laptop RAS, VPN, and work at home issues.

Responsible for telephone support and efficient service to client using Window NT 95/98,and up roles involved troubleshooting, Isolating problems and resolution using SMS, escalation, referral and follow-up on application issues.

Troubleshoot application issues and software installs on the Linux platform.

Supported Desktop and Laptop hardware installation/configuration, job requires timely initiative and flexibility in rendering quality professional service that meet today’s diverse market.

Assisted with the installation and setup of Local Area Networks and PC-printer to various

Install windows XP professional; configure network protocols; NTFS permissions, diagnosing and troubleshooting, and backup storage.

Manage operational troubleshooting, scope problem severity and provide resolution, address hardware and software issues requiring specific product knowledge.

Install windows XP professional; configure network protocols; NTFS permissions, diagnosing and troubleshooting, and backup storage.

Manage operational troubleshooting, scope problem severity and provide resolution, address hardware and software issues requiring specific product knowledge.

Implement wide-area network services to increase availability of field data at customer’s headquarters by monitoring communication and security.

TCP/IP installation; IP addressing and subnetting, diagnosing and troubleshooting.

Install and configure motherboards, modem, and peripheral devices; upgrade memory, adapters and other hardware.

Windows XP Disk management.

Install, configure and administer Microsoft office.

Windows 2003,windows 200,windows NT 4.0,Windows 95/98, MS-dos.

Contact this candidate