Service Manager

Nefertiti A. Johnson

**** ***** ****** ******, **********, De. 19802, Home 484-***-****, acqze3@r.postjobfree.com

Professional Summary

Guest relations professional, highly effective at anticipating and accommodating internal/external customer’s needs. Food/ beverage expert currently licensed in preparation and sale of alcoholic beverages, bar procedures, liquor/smoking laws, ServSafe Certification, and Up-sell capabilities. Thrive in fast-paced environment. Focus and successful at multi-tasking when delivering prompt and friendly service; maintain a positive attitude and a great sense of humor.

Work History

Shift Leader, 03/2007 to Present

Papa John’s Pizza – 4140 Ogletown-Stanton Road Newark, De. 19713

Developed and maintained positive working relationships with others to reached business goals

Provided friendly service to all customers, verified cash draws against daily receipts.

Resolved guest complaints quickly and assisted co-worker whenever possible, Maintain complete knowledge of restaurant menus, including daily specials.

01/2014 to 02/2014- Assumed Temporary General Manager position

Maintained weekly sales projections, labor costs, supervised and nurtured all team members to become a cohesive team. To keep the store organized and clean, interview for new employee, handled all daily cash transactions.

Server, 06/2004 to 10/2006

Grotto Pizza – 1819 Pennsylvania Avenue, Wilmington, De 19806

Consistently provided professional, friendly and engaging service; followed all safety and sanitation polices when handling food and beverages.

Bussed and Setup dining room according to party size and special events, and groups with special needs. Immediately reported all accidents, injuries, or unsafe work conditions to management

Guided guest through menus, while demonstrating knowledge of food, beverages and ingredients (in case of an allergy). Upsold alcoholic beverages, appetizers and desserts.

Education

James H. Groves High School, HS Diploma May 31, 2006

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