Customer Service Management
Resume:
Yangliu Yu
** ******** ***** *******, ***#***
Revere, MA 02151
**.****@*****.***.***
EDUCATION
Northeastern University D’Amore-McKim School of Business Boston, MA Candidate for Bachelor of Science Degree, Business Administration August, 2015 Concentration: Finance and Management Information Systems GPA:3.56 Relevant Coursework: Data management in the Enterprise, Business System Integration, Database Communication, Business Statistics, Investment, Financial Accounting & Reporting, Managerial Accounting, Financial Management, Corporate Finance, International Financial Management Computer Skills: Advanced in Excel (Table Lookup, Text Processing and Pivot Table) and Access (Query formulation, Nested &Advanced Queries, Action Queries and report generation); Knowledgeable in Microsoft Expression Web 4 (CSS&HTML), Microsoft Word, PowerPoint. Familiar with SPSS and Java Awards & Activities: Dean’s List & Business Advisory Club WORK EXPERIEINCE
PHT Cooperation Boston, MA
Software Quality Associate July-December 2014
Assist Software Quality Technical Department with team leaders and senior Software Quality Engineer
Work closely with the software engineering to resolve issues arising in the test process
Perform software validation tests on devices that capture patient diaries and questionnaires and streamline data analysis on data collected
Interpret design specifications in order to create and specify test cases to validate all requirements to get approval for FDA
Accountable to validate critical software used in live drug studies throughout the world Northeastern University Boston, MA
Customer Service Liaison July - December 2013
Works for Accounts Payable Office
Partnered with Procurement Card Program Manager and staff members to resolve problems to maintain good relationships with employees and vendors
Supported assurance efforts by verifying the accuracy of payroll records, employee reimbursements and student refunds to ensure accurate daily reporting
Resolved issues related to returned checks including verifying employees and vendors’ information to maintain positive image of the Accounts Payable Office
Worked with staff members as needed to produce reports for senior management
Responded to inquiries from employees and vendors requiring status of reimbursements and invoices Yi Chuan Trade Limited Company DongGuan, GuangGong, PRC Office Assistant May 2012-August 2012
Developed a summary report utilizing Excel to provide senior management with an overview of material costs that was used to identify inefficiencies and opportunities to reduce costs
Supported the compliance effort by working with senior leaders to prepare contracts, articles of agreement and other legal documents
Served as initial point of contact for the general public by responding to general inquires about the company’s consumer product lines
ADDITIONAL SKILLS & INTERESTS
Certifications: Society of Actuaries Exam P/1 (passed 11/10/2012) Languages: Mandarin, Cantonese, English
Interests: Jogging, playing volleyball, traveling and reading
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