Real Estate Customer Service

SAMUEL K. GREEN

**** ********* ** ****** ********* CA, 91730

714-***-**** ************@*****.***

Professional Summary

Results-driven professional with over 15 years of leadership and management experience who readily adapts to change and exceeds expectations in quality. Expertise includes training new and current employees on computer programs and systems, underwriting guidelines, qualifications and methods as well as all company policies. Maintain excellent business acumen in effectively utilizing human and financial resources in areas including customer development, management and vendor negotiations.

Team Management Relationship Building Data Analysis

Problem Solving Program Development Internal Communications

Customer Development Finance Client Relations

Leadership Business Management Real Estate

Interpersonal Communication Conflict Resolution Motivation

PROFESSIONAL EXPERIENCE

Union Mortgage

Manager / Mortgage Planner 1988-2001

Performed extensive event planning, marketing and promotional activities while promoting customer service.

Resourcefully managed office work flow, face to face appointments, and direct personnel vital to driving operations to optimal performance levels.

Build dynamic relationships with real estate developers on projects, marketing and sales professionals to facilitate repeat, referral and new business.

Utilize superior research skills to perform extensive competitor analyses in order to determine market data and trends to assist investors in real estate decisions

Effectively manage and organize potential and current business management client portfolios and related items, with accountability for buyer and seller information, customer relations, & mailings.

Promote a customer-focused collaborative team environment to ensure highest levels of client servicing and satisfaction

Effectively solicit mortgage loans from referral sources including major builders, and follow the application process from inception through completion.

Negotiate terms of sales contracts; coordinate acquisition of mortgages with lenders. Mark 1 Real Estate

Realtor 2001 to Present

Trained new agents in a class room like setting on real estate contracts, laws and finance.

Implemented new strategies at sales meetings in order to promote a higher profitability margin.

Listed and sold 1-4 units from referral and new business.

Worked with investors to properly calculate capitalization rates on income property to show a return on their investment.

Non-real estate experience available upon request.

EDUCATION & PROFESSIONAL TRAINING

Real Estate Finance, Real Estate Appraisal, Legal Aspects of Real Estate Real Estate Practice and Real Estate Economics.

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