Customer Service Sales

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Emily Rettew

Sales Consultant at Interchange

********@*****.***

Summary

I took an accounting class in high school and that triggered my interest in becoming an accountant. I have been working with money since I was allowed to start working and have progressed form being a cashier to a sales consultant with currency exchange, which I have been doing for a little over three years now. My goal is to one day be able to open my own accounting business where I am the sole employee managing a few accounts. I would really love to work for some companies first, though, to get experience under my belt and figure out which path I want to take in accounting so I can sit for my tests and get certified. As much as I love working in currency exchange and experiencing all the different money and people I do not feel that there is anywhere to go, currently, with this company and would love to expand out to other fields. What I hope to get out of future accounting jobs is experience and knowledge that you can't learn in a classroom to help me with my future goals and plans.

Experience

Sales Consultant at Interchange

December 2012 - Present (2 years 8 months)

>> Understanding features and benefits of all Foreign Currencies to use selling skills to increase the average transaction value >> Meet all monthly targets/goals set by Management >> Responsible for accurate balancing of inventories (both safe and till) and maintaining cash stock balances >> Responsible for maintaining the highest level of customer service >> Able to complete all day end procedures and manage customer files (as needed) >> Responsible for identifying the warning signs of questionable transactions and notifying Management >> Ensure that all compliance requirements and regulations are being followed to daily >> Responsible for managing risk and acting in accordance >> Responsible for appropriate attire and overall professional attitude to customers and team >> Responsible for handling money and making sure appropriate amount was received from customer and appropriate amount of change was given back. >> Knowledgeable about countries, their currencies, and the rate of exchange >> Knowledgeable about doing transactions manually and filling out a receipt tablet. >> Receiving deliveries and making sure what is on the invoice matches what was received (as needed) >> Responsible for taking currency orders over the phone and making sure, if money needs to be ordered, the manager is notified immediately. >> Take on project work as assigned

Sales Consultant at Travelex

March 2012 - December 2012 (10 months)

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>> Understanding features and benefits of all Foreign Currencies to use selling skills to increase the average transaction value >> Meet all monthly targets/goals set by Management >> Responsible for accurate balancing of inventories (both safe and till) and maintaining cash stock balances >> Responsible for maintaining the highest level of customer service >> Able to complete all day end procedures and manage customer files (as needed) >> Responsible for identifying the warning signs of questionable transactions and notifying Management >> Ensure that all compliance requirements and regulations are being followed to daily >> Responsible for managing risk and acting in accordance >> Responsible for appropriate attire and overall professional attitude to customers and team >> Responsible for handling money and making sure appropriate amount was received from customer and appropriate amount of change was given back. >> Knowledgeable about countries, their currencies, and the rate of exchange >> Knowledgeable about doing transactions manually and filling out a receipt tablet. >> Receiving deliveries and making sure what is on the invoice matches what was received (as needed) >> Responsible for taking currency orders over the phone and making sure, if money needs to be ordered, the manager is notified immediately. >> Take on project work as assigned

Merchandise/Cashier at Walt Disney World

March 2011 - March 2012 (1 year 1 month)

>> Keeping store clean >> Up selling promotional products >> Organizing products and making sure everything was in the appropriate place >> Closing out tills >> Handling money and making sure appropriate amount was received from customer and appropriate amount of change was given back. >> Assisting customers >> Training new staff members >> Take on project work as assigned Kitchen Staff at Walt Disney World

March 2010 - March 2011 (1 year 1 month)

>> Keeping area clean >> Taking out trash >> Preparing food quickly and correctly >> Making sure food is at the correct temperature and discarded after the timer goes off >> Knowing how to clean and close down equipment >> Knowing safety protocol

Cashier at McDonald s

May 2010 - October 2010 (6 months)

>> Accurately taking orders over the microphone >> Accurately taking orders at the front counter >> Responsible for doing the dishes quickly and properly >> Responsible for putting liners on clean trays an stocking the stations >> Responsible for stocking condiments at drive thru and front counter >> Responsible for cleaning dining area after closing >> Responsible for changing out soda syrup boxes when needed >> Take on project work as assigned

Cashier/Deli Clerk/Stock at Weiser's

September 2006 - February 2010 (3 years 6 months)

I started off as a cashier and sometimes helped out in stock. When I turned 18 I was promoted to deli Clerk

>> Ringing groceries up correctly and quickly >> Bagging groceries quickly and carefully >> Handling Page3

cash and credit card transactions >> Getting change from safe for other cashiers if managers were busy >> Knowing how to call for a manager, additional cashiers, or stock person with the bell >> Knowing correct procedures for cleaning deli machines and closing area down >> Preparing food for the next morning >> Mopping floor in deli >> Wrapping meats and cheeses properly at night >> Multi tasking with preparing orders and helping customers >> Receiving deliveries and making sure what was received matches the invoice >> Stocking shelves >> Rotating items so the oldest go out fist and newest is at the back >> Removing expired items >> Helping Bakery with dishes and packaging products that were left to cool

>> Taking orders for bakery and deli over the phone and making sure orders are correct with customers information

Education

University of Phoenix

Associate's degree, Accounting, 2011 - 2015

Grade: 3.04

Valencia College

Associates, Accounting, 2010 - 2011

HACC, Central Pennsylvania's Community College

Associates, Business Administration and Management, General, 2009 - 2009 Conestoga Valley Senior High

2005 - 2009

Interests

Some of my interests are horses, horse back riding, reading, listening to music, traveling, and just hanging out with friends

Languages

English (Native or bilingual proficiency)

Spanish (Limited working proficiency)

Volunteer Experience

Side Walker and Lead at Lancaster County Therapeutic Riding Center June 2008 - September 2008 (4 months)

When I began at the riding center I started off as a side walker and was then bumped up to leader. The program was mainly for children with disabilities, but there were a few adults with disabilities. It was to help them gain confidence in themselves and to help build muscle tone. My responsibilities volunteering there were >> Tacking up the horses for sessions >> Making sure the correct tack was being used on the correct horse >> Walking next to the horse and rider. Depending on the riders ability to balance I would have my arm across their thigh/knee, gently resting on their ankle or foot, or just walking next to them for security Page4

purposes >> Being able to steady jog or run next to a horse for a period of time >> Leading a horse through obstacles while making sure there was a safe distance between the horse in front of us and putting space between us if needed >> Getting the horse up into a trot safely for the rider >> Holding the horse still for mounts, dismounts, and while waiting for instructions Food Server at Crispus Attucks Association of Lancaster I went with my family and church on weekends to help feed the homeless. We often prepared the meals before we got to the location and sometimes we even rented a snow cone makers as a treat for the kids and played games with them after the meals.

Moderator at Pine Ridge Herding

April 2014 - Present (1 year 4 months)

I work on a team with other mods to make sure the ToS of the site is being followed and every one is following the rules. As a mod I am required to monitor the chat room and the chat boards, answer questions from the players, resolve reports sent in by the players, report to the administrators if there are any urgent matters that need taken care of, issuing warnings (both verbal and official) and bans when needed, screenshotting and notating accounts when rules are broken, and filling out a weekly report and attending a weekly meeting

Missionary Trip to Mississippi at Church Group

March 2006 - Present (9 years 5 months)

I went to Mississippi on a missionary trip with my mother and our church. While there we helped to renovate and rebuild homes that were destroyed by Katrina. We tore down ceilings and walls and put new ones back up, helped pick up around the community we were staying in, paint houses, etc. Missionary Trip to Peru at Calvary Church

June 2008 - Present (7 years 2 months)

I went on a missionary trip to Peru with my family and church in 2008. We stayed in Iquitos, Peru for a week and a half where we helped build a missionary camp for missionaries that would come down in the future to help teach the village children. While there we also traveled to other villages in the area and put on skits and puppet shows for the residents.

Skills & Expertise

Typing

Critical Reading

Mathematics

At Multitasking

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Emily Rettew

Sales Consultant at Interchange

********@*****.***

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