Customer Service High School

*** ********** **. #*-* Hunbel, Tx ***** 832-***-**** ************@*****.***

Alondra Leon

Work Experience

**/**** – 10/2014

Denny’s Restaurant

Humble, TX

Customer Service

Direct or escort guests to their seats

Provided menus and suggest other menu options

Fulfilled customer orders and regularly followed up with customer to ensure a positive satisfaction of their experience

Maintained familiarity with menu items and specials to answer customer questions

Performed all duties deemed necessary for the success of the restaurant that included supporting other servers, processing cash and credit transactions, handled customer disputes, etc

Relayed orders to the kitchen and ensure that all orders are delivered on time

10/2013 – 05/2014

IHOP Breakfast

Humble, TX

Customer Service

Worked in a team environment to provide the highest level of customer service in a high-volume and fast-paced environment

Communicate effectively and interpersonally with customers to ensure a positive satisfaction of their dining experience

Attempted to up-sell food and beverage items

Maintained cleanliness in both kitchen and dining areas

Ensured silverware placed at table and roll enough to get through the following day

Memorized all items on the menu (new and old), including all of the specials, as well as what each customer has ordered for their food and drinks

Education

Humble High School – Humble, TX

General Studies, July 2014

Relevant Coursework:

Graphic Design

Math

Science

English

Skills

Fluent in Spanish – Reading, Writing, and Speaking

Microsoft Office – Excel, PowerPoint, and Word

References

Available on request

Contact this candidate