IT Support
Resume:
Brian Carlson
Romeoville, IL **446
************@*****.***
Education
DeVry University Addison, IL
Electronic Technicians Diploma
Work Experience
Advocate Health Care Oak Brook, IL
IT Support Specialist 1
4/2015 – 6/2015
Research and resolve incidents presented to the IT Service Center
Managed Service Desk Ticket queue by assigning, completing and closing tickets.
Ticket types included computer hardware, software, security, access management, networks, telecommunications, and conferencing.
Perform user account provisioning and access management in designated systems, technology platforms, and applications.
Integrys Energy Group Chicago, IL
IT Service Center Specialist
2012 - 2015
Research and resolve incidents presented to the IT Service Center
Managed Service Desk Ticket queue by assigning, completing and closing tickets.
Ticket types included computer hardware, software, security, access management, networks, telecommunications, and conferencing.
Perform user account provisioning and access management in designated systems, technology platforms, and applications.
Carry out security audits to ensure compliance with regulatory obligations.
Participate in internal team process development, improvement, and documentation
Collaborate with the Information Security Team on process and procedure development to ensure compliance with regulatory requirements.
Setup Email accounts and synced contacts on Android, IPhone and Windows mobile devices
PDS Chicago, IL
Desktop Support Specialist
2011-2012
Troubleshoot and resolve desktop hardware failures and basic software issues for PC’s, laptops, mobile devices.
Provide hardware troubleshooting and basic software support for smart phones, PDA’s, scanners, printers/faxes/copiers and MFD's.
Setup and act as first line of troubleshooting for video conferencing equipment.
Coordinate warranty repairs with vendors and on site technicians as needed.
Deploy PC’s, laptops, Mobile Devices, Smart phones, PDA's, Printers, Faxes, Copiers, MFD's, cell phones and pagers. By loading image or other pre-deployment configuration. Deploy software that is not packaged for automated deployment.
Manage retirement of all desktop hardware, including the cleansing of any corporate data.
Coordinate the completion of ITS projects and tasks with business partners and IT support groups.
GDH Consulting at Citgo Refinery Lemont, IL
Desktop Support Analyst
2008-2011
Provide online desktop support for remote support.
Upgrade and repair desktop PCs and laptops to board level.
Install, configure, and provide Microsoft Office Suite user support well as initialize, configure, and repair Microsoft Outlook user accounts.
Assign phone extensions, setup voicemail, and install hardware for VOIP phone telecommunications.
Use HP Service Center for asset and service ticket management.
Implement the current Asset Management System.
Use host to create images and image newly deployed computers.
Computer Resource Team Sevierville, TN
Desktop IT Consultant
2007 – 2011
Manage Server 2003 and 20 software users.
Maintain Tape Backups using Arc Serve software.
Create and modify Active Directory accounts.
Assist in VLAN setup and operation.
Support and configure M2M software application.
Program HP and IBM Servers including Blade, Rack, and Stand Alone
Program HP, Levino, and Macintosh desktops and laptops.
Construct and make custom racks for servers and devices.
Skills
A+ Certified professional with extensive experience in IT support from upgrading and repairing PC’s.
Management and leadership roles.
Expertise in managing and upgrading Windows LAN operations.
Proven to excel in fast paced high-volume environment.
Successful at multi-tasking while remaining professional in a fast paced environment.
Contact this candidate